Fernando Escobar

Work History

Go Rentals

10.2022 - Current

Accurately receive, dispatch and completely process customer calls, purchases, and reservation transactions in accordance with company procedures
Respond to vendor, customer, and team member questions/concerns in efficient and effective manner
Provide visitors with wide array of luxury car concierge services including arranging reservations for hotel Alliance Members, FBO reservations, international airport reservations, Marina reservations
Assist pilots with access to airport ramp
Develop relationships with clients and become knowledgeable about their business and needs
Anticipate and resolve client requests and concerns professionally and efficiently
Work with demanding clients, including providing dispute resolution and resolving complex problems
Demonstrating innovative approach to problem-solving and having input into development of analytic strategy that supports department and develops strong working relationships
Marketing Support to promote Go Rental services
Abide by emergency response procedures when/if critical events occur
Positive attitude, strong work ethic and commitment to being supportive as team member.
Ability to think quickly, handle difficult clients and “figure things out” with minimal supervision.
Highly organized and thrive in fast-paced environments.

Lens Crafters

05.2022 - 10.2022

Greeting customers on retail floor, perform product demonstrations, provide assistance in lens choice, frame selection, face measurement using Accufit proprietary software and ringing out customers at cashier terminal.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Solved customer challenges by offering relevant products and services.
Assessed customer needs and utilized suggestive selling techniques to drive sales,

Simply Mac Inc

11.2021 - 04.2022

Performed hardware repairs as Apple Certified Support Technician.
Utilized Apple diagnostic tools to identify and solve variety of technical issues and increase customer satisfaction.
Offered excellent customer service by actively listening to customers needs and empathically discussing solutions.
Diagnosed and troubleshot hardware, software and network issues.
Used internal ticketing systems to manage, track and process actions taken on customer product support resolutions.
Installed and configured operating systems and applications.
Monitored system performance to identify potential issues.
Managed call flow to respond technical support needs of customers.
Resolved service and technical problems for customers by asking clear and specific questions.

Self-employeed

10.2013 - 03.2021

Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Consulted with customers to assess needs and propose optimal solutions.
Collaborated closely with clients to better understand entire project scope.
Negotiated fees and contracts to reach mutually beneficial agreements with clients.
Researched and identified innovative solutions to acquire resources and meet customer needs.
Analyzed 100% user feedback to gather input and identify areas required for improvement.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

iStore Venezuela

01.2009 - 10.2013

Supervise operations in support facility.
Managed and motivated employees to be productive and engaged 100% in work.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.