Fernando Farres
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
40
40
years of professional experience
Work History
Clinical Adoption Specialist
Cherokee Nation Operational Solutions (CNOS)
05.2023 - 06.2023
- Collaborates with project teams and client leadership, healthcare professionals, end users and vendors to support the development and deployment of electronic applications with new functionality.
- Assesses clinical workflow processes, identifies gaps, defines necessary process changes, and develops future workflows to optimize new or existing solutions or functionality.
- Identifies, documents, and monitors client’s key business processes needed to achieve successful business results.
Essentris System Administrator
LOUi Consulting - Naval Hospital Jacksonville
09.2021 - 03.2023
- Configuration, development, implementation, and coordination of the (24) twenty-four-hour operational activity of Essentris Clinicomp EMR (Electronic Medical Record)
- Functioned as the in-house application expert providing ESSENTRIS System Administrator manager support to perform the System Administration tasks
- Supported day-to-day system activities during and after system installation support which shall include but not be limited to user setup and security, management of configuration changes, and coordination of issue resolution
Essentris System Administrator
LOUi Consulting - Naval Medical Center SD, CA
04.2019 - 05.2021
- Support day-to-day system activities during and after system installation support
- Assist the user with setting up and ensuring the security of their Medical Record user account access.
- Management of configuration changes, and coordination of issue resolution between local IT Help Desk and Customer Support Line
Essentris/Sustainment Trainer/Site Lead/System Administrator
LOUi Consulting - Naval Hospital Guam - Agana, Guam
04.2012 - 04.2019
- Support querying the ESSENTRIS Global Database Repository (GDR) by creating, maintaining, and supporting daily, weekly, monthly, and ad hoc queries/reports.
- Establish and maintain effective professional working relationships with co-workers, and customers.
- Function as the in-house application expert providing ESSENTRIS System Administrator support to perform the System Administration tasks.
Essentris Implementation/ Trainer/System Administrator
Barling Bay - Naval Hospital Guam - Agana, Guam
05.2010 - 04.2012
- Create, track, escalate and follow up trouble tickets for the end users.
- Conduct one-on-one and classroom training with all staff.
- Assist, support and train Providers, Nurses, Corpsmen, Support Staff and Clerks in all departments.
- HIPAA Certified.
AHLTA Systems Analyst/Transition Support Trainer
Computer Generated Solutions/ IBM – Anderson AB, Yigo, Guam
05.2007 - 08.2009
- Deliver Instructor Led Training (ILT) and Structured On-the-Job Training (SOJT) to students/end users command wide.
- Support training activities, including training tools software installs/upgrades.
- Prepare classroom, facilities and needed equipment for training.
- Work directly with the Medical Treatment Facility (MTF) Training Point of Contact to ensure adequate classroom coverage and student follow-up.
Technical Product Trainer
Telargo Inc. – Jersey City, NJ
11.2006 - 05.2007
- Train Branch Managers and Assistant Managers in the use of the system.
- Train company Foremen, Dispatchers, Operation Managers, and key staff on system operation.
- Conduct customized training sessions.
- Create custom training manuals to be used in classroom training.
AHLTA / CHCS II Trainer
Unisys - Reston, VA
01.2005 - 09.2006
- Conduct one-on-one and classroom training with providers, nurses, technicians, and clerks.
- Create, track, escalate, and follow up trouble tickets for end users.
- Mentor clinic personnel create, modify, and use templates for their respective clinic.
CHCS II Implementation Assistant
Computer Generated Solutions (CGS) - New York, NY
04.2004 - 12.2004
- Follow the provider during clinic hours providing Implementation Assistance (IA) support.
- Field subject matter expert (SME).
- Conduct Structured On-the-Job Training (SOJT) at assigned clinic.
- Conduct one-on-one training with providers, nurses, technicians, and clerks.
Trainer/Facilitator
Dendrite International - Morristown, NJ
05.2003 - 03.2004
- Bilingual member of the Training team
- Part of numerous quality classes for Pfizer Pharmaceutical representatives
- Equipment usage instructions
- Custom software instructions and troubleshooter.
Business Development Manager
A.C.E. - Guttenberg, NJ
10.2002 - 12.2002
- Bilingual member of the sales force team.
- Oversee, create Graphic design of flyers, and supervise Flyer distribution.
- External business partnership developer.
- Curriculum developer for on site and classroom instruction.
- Interim Chief Information Officer (CIO).
Lotus Notes Administrator / Developer
Unilever / Best Foods - Englewood, NJ
11.2001 - 01.2002
- Member of Lotus Notes Migration team which consolidated Domino Servers between different domains and migrated users, companywide.
- Tested, developed, and implemented migration process.
- Created tools to automate the migration of 1200 Lotus Notes Users and production databases.
- Trained Helpdesk Technicians on Lotus Notes Mail and Database migration process.
Senior Lotus Notes Administrator
Rave Software Solutions – New York, NY
11.2000 - 06.2001
- Customized Install Pump software to globally deploy 17000 Lotus Notes clients for UNICEF.
- Supplied 3rd level support for Helpdesk in cc: Mail to Lotus Notes Migration.
- Trained 1st and 2nd Helpdesk levels in migration troubleshooting and procedures.
- Trained the Education department in migration troubleshooting and procedures.
System Administrator
PR Newswire Inc. Jersey City, NJ
11.1999 - 11.2000
- Install and configure Lotus Notes on Servers and clients.
- Monitor all Lotus Notes servers for server health and efficiency.
- Certified, recertified users and servers.
- On-call Lotus Notes Administrator.
Instructor, System Administrator, Developer
InfoImage Inc. New York, NY
02.1998 - 05.1999
- Consulted with clients System Administrators and Application Developers on business solutions.
- Installed and configured Lotus Notes Software on servers, and clients enterprise wide.
- Developed, implemented, customized, and maintained Lotus Notes to fit Fortune 500 client needs.
Instructor, System Administrator, Developer
PTS Learning Systems, New York, NY
02.1996 - 02.1998
- Provided certified training in Notes: Application Development, Domino Systems Administration, End Users.
- Provided customized classes.
- Provide Site support for classrooms onsite and offsite.
Training Supervisor
New Horizons CLC, New York, NY
05.1994 - 01.1996
- Instructed a variety of Windows application classes as well as Certified Lotus Notes classes.
- Supported Trainer Candidates, Instructors with policies, and procedures.
- Awarded Instructor of the Month, on several occasions, maintaining a class average of 9.54 out of 10
- Conducted Train the Trainer sessions for instructor/instructor candidates
- Senior team lead/trainer for certified instructor team
- Conducted interviews for New Horizon positions.
POS Help Desk Trainer (Consulting)
Petrie Stores Corp. Secaucus, NJ
01.1994 - 04.1994
- Trained and supervised the Help Desk staff consisting of 42 agents in difficult areas to match the talents between the existing staff and the newly hired staff (TEMPS)
- Responsibilities included: Installation support, second-level technical support, payroll automation, installation team technical support, documentation and implementation of troubleshooting procedures, and IBM CE Technical support
- Communications troubleshooting regaining vital information from the chain of stores
- Level 2 Support Manager.
United States Navy
Worldwide
08.1983 - 03.1994
- Installed, operated, and maintained hardware and software on Nuclear Submarines.
- Supervised, and ran telephone and communication cables for computer systems throughout the submarine systems.
- Internal Communications “A” School Instructor (IC A school).
- Military Leadership Instructor for Internal Communications “A” School trainees.
- Military Review Board (MRB) and Academic Review Board (ARB) Senior member for Students.
- Curriculum Development and Podium Instructor for Internal Communications “A” school.
- Class leader for Basic Enlisted Submarine School (BESS).
- Held Secret clearance
- Stood Chief of the Watch underway, Nuke weapons Security guard.
- Member of Personnel Reliability Program (PRP) Program.
- Qualified Lookout Watch, Helmsman/Planesman, Senior Qualified Line Handler.
- MK 19 Gyrocompass Technician
- Central Atmospheric Monitoring (CAMS) Technician.
Education
Associate of Science - General Science
City University of Seattle
Seattle, WAComputer Technology -
Control Data Corporation
New York, NYSome College (No Degree) - Career Counselor
US Navy Career Information School
San Diego, CASome College (No Degree) - Instructor, Advisor
US Navy - Group Paced Instructor Course
San Diego, CASome College (No Degree) - Management
US Navy - Leadership Management Education Training
San Diego, CASkills
- Project Management
- Organized
- Proficient with Microsoft Office Suite
- Interpersonal networking skills
- Supervisory skills
- Good with time management
- Planning
- Excellent verbal and written communication skills
- Excellent interpersonal skills with good negotiation tactics
- Tutoring and Mentoring
- Coaching
- Training
- IT Hardware support
- Critical Thinking
- Excellent Communication
- Problem Resolution
- Project Planning
- Verbal Communication
- Team Management
- Supervision and Leadership
- Collaboration
- Friendly, Positive Attitude
- Attention to Detail
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Clinical Adoption Specialist
Cherokee Nation Operational Solutions (CNOS)
05.2023 - 06.2023
Essentris System Administrator
LOUi Consulting - Naval Hospital Jacksonville
09.2021 - 03.2023
Essentris System Administrator
LOUi Consulting - Naval Medical Center SD, CA
04.2019 - 05.2021
Essentris/Sustainment Trainer/Site Lead/System Administrator
LOUi Consulting - Naval Hospital Guam - Agana, Guam
04.2012 - 04.2019
Essentris Implementation/ Trainer/System Administrator
Barling Bay - Naval Hospital Guam - Agana, Guam
05.2010 - 04.2012
AHLTA Systems Analyst/Transition Support Trainer
Computer Generated Solutions/ IBM – Anderson AB, Yigo, Guam
05.2007 - 08.2009
Technical Product Trainer
Telargo Inc. – Jersey City, NJ
11.2006 - 05.2007
AHLTA / CHCS II Trainer
Unisys - Reston, VA
01.2005 - 09.2006
CHCS II Implementation Assistant
Computer Generated Solutions (CGS) - New York, NY
04.2004 - 12.2004
Trainer/Facilitator
Dendrite International - Morristown, NJ
05.2003 - 03.2004
Business Development Manager
A.C.E. - Guttenberg, NJ
10.2002 - 12.2002
Lotus Notes Administrator / Developer
Unilever / Best Foods - Englewood, NJ
11.2001 - 01.2002
Senior Lotus Notes Administrator
Rave Software Solutions – New York, NY
11.2000 - 06.2001
System Administrator
PR Newswire Inc. Jersey City, NJ
11.1999 - 11.2000
Instructor, System Administrator, Developer
InfoImage Inc. New York, NY
02.1998 - 05.1999
Instructor, System Administrator, Developer
PTS Learning Systems, New York, NY
02.1996 - 02.1998
Training Supervisor
New Horizons CLC, New York, NY
05.1994 - 01.1996
POS Help Desk Trainer (Consulting)
Petrie Stores Corp. Secaucus, NJ
01.1994 - 04.1994
United States Navy
Worldwide
08.1983 - 03.1994
Associate of Science - General Science
City University of Seattle
Computer Technology -
Control Data Corporation
Some College (No Degree) - Career Counselor
US Navy Career Information School
Some College (No Degree) - Instructor, Advisor
US Navy - Group Paced Instructor Course
Some College (No Degree) - Management
US Navy - Leadership Management Education Training
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