Hi, I’m
Fernando Fernandez
Pembroke Pines ,FL
Summary
Proven to excel in high-pressure environments, I leveraged exceptional customer service and multitasking skills at Allegro and Upperdeck Sports Bar, enhancing guest experiences and dining efficiency. At Lowes Home Improvement, my adeptness in cash handling and building customer relationships significantly contributed to repeat business. My approach consistently ensures quality service and operational excellence.
Overview
3
years of professional experience
Work History
Allegro
Server
12.2023 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Upperdeck Sports Bar
Server
03.2023 - 01.2024
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Lowes Home Improvment
Sales Associate
01.2022 - 03.2023
Job overview
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Mc Arthur Highschool Hollywood, FL
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Menu Memorization
- High-volume dining
Languages
Spanish
Full Professional
Timeline
Server
Allegro
12.2023 - Current
Server
Upperdeck Sports Bar
03.2023 - 01.2024
Sales Associate
Lowes Home Improvment
01.2022 - 03.2023
Mc Arthur Highschool
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