Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Fernando Ferrer

Miami Beach

Summary

Dynamic leader with extensive experience in operations management at Crystal Clean LLC, excelling in budgeting and regulatory compliance. Proven track record in enhancing productivity and reducing costs through strategic planning and team development. Adept at contract negotiation and fostering client relationships, driving operational excellence and customer satisfaction.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Industrial Waste Water Facility Manager

Crystal Clean LLC
Chicago
04.2022 - Current
  • Managed facility operations, security, and safety, along with federal and state compliance laws, as well as regulatory procedures, through lab quality control procedures for the treatment of oil and wastewater in conjunction with FDEP and DERM.
  • Managed weekly sales reports, along with monthly P&L (EBITDA), to stay within operational budgets and targets, to increase productivity, and to reduce operational costs.
  • Conduct weekly safety meetings for 25 direct-report employees to ensure daily operational safety.
  • Vendor relations and contract negotiations for plant and fleet maintenance.
  • Manage a fleet of 35 trucks and tankers that comprised of Vac trucks, Vactor trucks, Roper Pump Trailers, and tractors, along with Roll Off Trucks, excavators, and forklifts.
  • Conducted weekly and monthly plant inspections to ensure safety and compliance with all regulatory laws, wastewater, oil, plant machinery, holding tank, and secondary containment integrity.
  • Oversee the lab department to ensure the handling and quality control of our wastewater and oil cold treatment process, to maintain 100% compliance with DERM, FDEP, state, federal, and local laws.
  • Schedule and manage lift station inspections to maintain optimum performance and the daily water discharge to the POTW.
  • Sales and business development to increase facility revenues.
  • oversee Capex projects

Fleet Maintenance Manager

North American Transport
Miami
08.2021 - 03.2022
  • Created work schedules and set up training for 25 employees working on tractor/trailer equipment.
  • Kept track of safety compliance for DOT and OSHA in order to maintain high standards and keep a team of 200+ members safe.
  • I answered an average of 50 calls, emails, and faxes per day, responding to customer inquiries, and resolving issues proactively.
  • I was in charge of overseeing daily operations, which included employee performance, preventative maintenance, and safety, proactively.
  • Organized ongoing maintenance schedules proactively through preventive maintenance to reduce downtime and improve operational efficiencies.
  • Employee coaching, mentoring, and disciplinary management.
  • Conducted weekly safety meetings to ensure employees' safety.

Operations Manager

Venture Transport
Indianapolis
01.2018 - 08.2021
  • Daily driver communication & monthly ops meetings to ensure safe & efficient practices day to day.
  • Taught staff how to handle complaint calls with a single-touch resolution, eliminating the need to transfer calls to other departments.
  • Vendor partnerships were established and maintained by me.
  • Evaluated and processed shift reports in order to evaluate metrics, and make proactive changes to future plans.
  • Daily operational strategies, such as delivery routing, team workflows, and promotional initiatives, were all planned by me.
  • Hired over 10 new administrative staff and oversaw all training, mentoring, and direction in order to increase productivity.
  • By inspecting production areas on a regular basis, I was able to identify and resolve unauthorized, unsafe, or ineffective practices.
  • Was in charge of incident management, which included troubleshooting, root cause analysis, and issue resolution.
  • Developed strong business relationships with clients to improve overall experience, satisfaction, and retention rates.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Ensure that all DOT and client safety standards are strictly followed.
  • Provided excellent customer service to maintain and improve customer relations, strengthen loyalty, and increase product and service sales.
  • Oversaw and improved deliveries through efficient coordination.
  • Was in charge of daily business operations, devising and implementing short and long-term strategies to increase profitability and meet objectives.
  • Went over employee performance evaluations with them.
  • Improved performance metrics tracking and analysis to improve tactical and strategic company plans.
  • Ensure all 75 tractors & 200 trailers were in optimum working conditions with fleet maintenance and local vendors to ensure safety and meet all customer delivery needs.

Founder Owner

A-1 Advanced Towing Corp.
Miami
02.2010 - 11.2017
  • Held Top customer service scores for AAA Nation wide in performance and customer service providing emergency road side service.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Developed and maintained relationships with customers and suppliers through.
  • Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.
  • Was in charge of human resources operations, which included strategic workforce planning, goal cascading, performance management, staffing, and benefits administration.
  • Established project timelines and kept teams on track to meet milestones on time.
  • Make decisions and manage operational plans.
  • Improved staff members' performance and efficiency Through training and mentoring processes.
  • Provided clients with customized and effective solutions that met their specific needs.
  • Oversaw all purchasing, sales, marketing, and customer account operations to ensure efficiency and performance.
  • Worked to establish key internal functions and outline the scope of positions by recruiting, hiring, and training new employees.
  • Reviewed financial statements and P&L reports in order to assess performance, make targeted improvements, and implement changes that resulted in business growth.
  • Was in charge of managing, training, and motivating Drivers & Dispatchers to continually improve their knowledge and abilities in the ERS field.
  • Tracked and analyzed [Type] establishment's profitability and key metrics in order to increase overall profitability and attract new customers.
  • Coordinated and managed the performance of company employees in order to increase customer satisfaction, operational efficiency, and profit margins.
  • Negotiation and purchase of trucks and equipment.
  • Negotiated insurance and rates of the fleet.
  • Implementation of dispatching software and logistics training to ensure proper and cost effective fleet utilization.

CEO

Gulf Coast Soil Distributors
Bonita Springs
01.2002 - 03.2009
  • Built and maintained strong relationships with vendors and freight carriers to ensure efficient operations.
  • Oversaw and trained [Number] employees on supply procedures to ensure that materials flowed correctly.
  • Demonstrated exceptional process optimization knowledge in terms of profit and loss.
  • Was in charge of scheduling transportation employees and contractors as well on a daily basis.
  • Set performance goals and standards for a 150 owner operators' team.
  • Negotiated contracts & Project timelines.
  • Kept up to date on functional technology and used information to drive innovation while adhering to Transportation guidelines.
  • Looked at metrics and financial data to come up with proactive and reactive plans to keep the company profitable and growing.
  • Increased profit margins by effectively evaluating sales numbers and incorporating strategic cost-cutting initiatives.

Plant Superintendent

Titan America
Medley
01.1998 - 12.2002
  • Oversee all plant safety and operational systems including employee training and safety procedures.
  • Ensure quality controls through DOT & ACI State licensing & regulations for the building materials provided to build high rise residential, Commercial & highway projects.
  • Maintain records of inventories and monthly budgeting of plants expenditures and operations.
  • Maintain the plant running and maintained in optimum and safe operational conditions.
  • Train drivers and verse them on Osha, DOT, & concrete Ready mix safety standards and procedures through monthly Meetings and daily mentoring & supervision.
  • Perform quality control of all concrete batched from the ready mix plant to ensure the highest quality construction materials for our construction contractors & the well being of safe highways and building structures.
  • Maintain fleet of trucks and supervise mechanics in keeping a safe fleet of trucks including all DOT & safety compliances.
  • Work side by side with the Safety Dept to ensure all safety protocols are being met and put in place through mentoring and supervising employees.
  • Followed all EPA and OSHA guidelines.
  • Increased productivity by combining material planning, data collection, payroll, and accounting programs into one main system.
  • Worked with vendors to ensure that production operations had enough supplies.
  • Created and implemented new policies to increase productivity and lower overall delivery costs.
  • Conducted ongoing supplier evaluations to assess delivery quality, timeliness, and compliance while maintaining strict cost controls and maximizing operational efficiency.
  • Provided clients with customized and effective solutions that met their specific needs.
  • Was in charge of 36 employees in order to mentor them on operations and increase productivity.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Increased operational efficiency by leading staff development and business planning.

Education

High School -

American Senior High School
Hialeah, FL
01.1995

Skills

  • Budgeting
  • Administrative & business operations
  • Leadership
  • Excellent communication
  • Computer literacy
  • Logistics software
  • Safety measures
  • Quick learner
  • Creative problem solving
  • Time management skills
  • Project organization
  • Customer service
  • Supervision
  • Multi-Task Management
  • Customer satisfaction
  • Expense control
  • Team management
  • Operational improvement
  • Product ordering
  • Sales
  • Positive learning process
  • Operations management
  • Trucks
  • Front end loaders
  • Backhoes
  • Forklifts
  • Dump trucks
  • Business operations
  • Contract negotiation/review/drafting
  • Team building
  • Weekly Payroll
  • Communications
  • Relationship development
  • Client-focused
  • Logistics
  • Dispatching
  • Mechanical knowledge
  • Materials handling
  • Inventory control
  • Heavy equipment operation
  • Commercial driving
  • Fleet management
  • Smith System safety courses
  • Heavy equipment License's and training
  • Regulatory compliance
  • Facility management

Certification

  • Bio Medical Waste Transport
  • Chemtrec reporting
  • confined space
  • Hazwoper first responder operations
  • Fall Protection
  • Lock out Tag out
  • Used Oil Compliance
  • Hazard Communication
  • Heat Stress Training
  • PPE
  • RCRA
  • DOT Reasonable Suspicion Training
  • SPCC Facility Training
  • Storm Water Pollution Program
  • USDA/Aphis Regulated Garbage Training
  • DOT Driver Safety Certification
  • Material Overpacking Training
  • DOT Ready Mix Batching State Of Florida Certified
  • ACI Level I- II Quality Control Certified
  • Dissolved Air Flotation Systems
  • SAF Water Treatment

Languages

English
Native/ Bilingual

Timeline

Industrial Waste Water Facility Manager

Crystal Clean LLC
04.2022 - Current

Fleet Maintenance Manager

North American Transport
08.2021 - 03.2022

Operations Manager

Venture Transport
01.2018 - 08.2021

Founder Owner

A-1 Advanced Towing Corp.
02.2010 - 11.2017

CEO

Gulf Coast Soil Distributors
01.2002 - 03.2009

Plant Superintendent

Titan America
01.1998 - 12.2002

High School -

American Senior High School

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