Fernando Figueroa
Geneva,IL
Summary
Results-driven executive with proven leadership in overseeing company operations and logistics, streamlining processes, achieving cost savings and driving business growth. Proficient at implementing operational policies and strategies to achieve organizational goals. Demonstrated ability to lead diverse teams, manage large-scale projects, and improve overall efficiency. Notable success in transforming underperforming operations into successful enterprises.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Vice President of Operations and Commercial
The MAIL Group
Elk Grove Village, IL
02.2023 - Current
- Monitored performance metrics to ensure that established objectives were met or exceeded.
- Ensured compliance with applicable laws and regulations related to operations.
- Provided direction to staff on all aspects of operational processes.
- Managed daily operations, including budgeting, forecasting, resource planning, and scheduling.
- Identified opportunities to reduce costs and improve efficiencies across all areas of operations.
- Maintained relationships with external organizations, such as government agencies, and numerous international and domestic logistics providers.
- Negotiated contracts with vendors, suppliers, and service providers.
- Analyzed data from various sources to identify cost-effective solutions for our distribution network.
- Boosted company profits by optimizing performance strategies and increasing efficiency.
- Successfully consolidated multiple business entities into a single entity.
- Established key performance indicators for measuring operational success.
- Assisted the sales team with the development of new products and services.
- Held staff meetings to share project information and address specific issues.
Vice President of Operations
The MAIL Group
Elk Grove Village, IL
06.2018 - 02.2023
- Identified opportunities to reduce costs and improve efficiencies across all areas of operations.
- Provided direction to staff on all aspects of operational processes.
- Monitored performance metrics to ensure that established objectives were met or exceeded.
- Performed regular audits of internal systems in order to identify potential risks or vulnerabilities.
- Ensured compliance with applicable laws and regulations related to operations and transportation.
- Brought about substantial operational improvements by redesigning the workflow, and introducing automation.
- Boosted company profits by optimizing performance strategies and increasing efficiency.
- Interpreted complex technical information into easy-to-understand language when communicating with staff or external partners.
- Collaborated with other departments in order to achieve organizational goals.
Director of Operations
IMEX Global Solutions
Elk Grove Village, IL
08.2013 - 06.2018
- Managed day-to-day operations of a large staff in multiple departments.
- Identified areas where process improvements could be made resulting in increased productivity.
- Developed and implemented operational policies and procedures to improve efficiency.
- Ensured compliance with applicable laws, regulations, industry standards.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Directed the operations and logistics of a multi-million dollar business.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Prepared detailed reports outlining operational results on a regular basis.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
General Manager
Pitney Bowes International Mail Services
Ontario, CA
12.2008 - 08.2013
- Developed and implemented operational procedures to ensure quality standards are met.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Trained employees on duties, policies and procedures.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Enforced federal, state, local and company rules for safety and operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Successfully opened and launched new business operations in California.
Field Service Manager
DHL
Fullerton, CA
10.2006 - 09.2008
- Provided oversight to ensure daily operations ran efficiently and effectively.
- Provided training and guidance to junior staff members on best practices within the operations department.
- Monitored day-to-day workflow and employee performance to identify ways to boost productivity.
- Provided smooth operations by maintaining communication with supervisors of other departments.
- Consistently met company and department objectives within budget and time constraints.
- Investigated customer complaints related to quality control issues in the field.
- Initiated process improvements to reduce cost of services.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Prepared and led staff training and instruction.
Front Line Manager
UPS
Ontario, CA
06.1995 - 10.2006
- Enforced company policies on attendance, punctuality, and overtime.
- Assessed staffing needs to ensure adequate coverage during peak periods of business activity.
- Monitored employee productivity to provide constructive feedback and coaching.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Complied with company policies, objectives and communication goals.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Managed daily operations of a staff of 100, including scheduling shifts, and assigning tasks.
- Enforced safety regulations among employees while ensuring compliance with applicable laws.
- Managed day-to-day shipping and receiving, ensuring a large number of packages flowed through the hub in a timely manner.
Education
Some College (No Degree) - Business Administration
University of La Verne
La Verne, CASome College (No Degree) - General Studies
East Los Angeles College
Monterey Park, CASkills
- Performance metrics and data analysis
- Regulatory compliance
- Budget management
- Operational efficiency
- Staff management
- Process improvement
- Project management
- Business process reengineering
- Organizational development
- Purchasing and planning
- Capital spending
- Safety management
- Logistics management
- Facilities management
- Operations management
- Business administration
- Strategic planning
- Financial controls implementation
- Analytical skills
- Inventory control
- Problem-solving skills
- Business intelligence
- Microsoft Office proficiency
- Adaptability
- Supervision and training
- Policy development and program management
- P&L management
Certification
- Lean Six Sigma Black Belt
- IACMS Corporate Security Coordinator
- 49CFR Hazardous Materials Certified
- IATA Hazardous Materials Certified
References
References available upon request.
Timeline
Vice President of Operations and Commercial
The MAIL Group
02.2023 - Current
Vice President of Operations
The MAIL Group
06.2018 - 02.2023
Director of Operations
IMEX Global Solutions
08.2013 - 06.2018
General Manager
Pitney Bowes International Mail Services
12.2008 - 08.2013
Field Service Manager
DHL
10.2006 - 09.2008
Front Line Manager
UPS
06.1995 - 10.2006
Some College (No Degree) - Business Administration
University of La Verne
Some College (No Degree) - General Studies
East Los Angeles College
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