Fernando Frances
MISSION, TX,TX
Summary
Steadfast Deputy Program Manager, with an extensive understanding of Customs and Border Protection Medical Program procedures and regulations. Adept at managing a staff of 600 personnel and supporting project managers. Successful at closely monitoring staff productivity and budgeting. Talented professional considered knowledgeable leader and dedicated problem solver. Brings many years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
84
84
years of professional experience
Work History
Deputy Program Manager
Loyal Source Government Services, LLC
McAllen, TX
04.2020 - Current
- Reviewed work reports and suggested process changes for improved efficiency.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Closely collaborated with project members to identify and quickly address problems.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Evaluated report data to proactively adjust and enhance operations.
- Prepared and recommended long-range plans for development of department personnel.
- Identify risks, and technical or operational interruptions to schedule or budget.
- Monitored equipment use and anticipated future demand.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Interacted with clients to identify operational needs and requirements.
- Addressed and resolved technical, financial and operational concerns by working with management team members and directors.
- Met with project CBP clients on regular basis to assess progress and make adjustments to day-to-day operations.
- Administered $120,000 monthly budget and tracked expenses.
- Identified system needs and designed processes to support business requirements.
- Implemented and led meetings, opening up dialog with area managers to discuss operational subjects.
Contracting Officer Representative
U.S. Border Patrol
McAllen, TX
06.2017 - 11.2019
- Coordinated with post-award staff to advise on contract compliance regarding execution, financial discrepancies, payment terms, deliverable timelines and security breaches.
- Advised technical staff, and finance partners regarding contract terms and conditions, applicable institute policies and procedural implementation.
- Assessed areas of service concern and developed improvement plans.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed productive relationships with key account holders.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
Border Patrol Recruiter
U.S. Border Patrol
McAllen, TX
06.2003 - 11.2019
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Coordinated schedules to arrange management interviews with applicants.
- Maintained filing system of current, prospective and future positions.
- Verified applicant references and employment details.
- Studied job descriptions and qualifications to determine applicant requirements.
- Developed recruiting strategies to identify qualified candidates and build network.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Operated and maintained applicant tracking and candidate management systems.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Advertised job opportunities on social media platforms and job boards.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Planned and launched large-scale events that boosted employee participation by 75%.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Border Patrol Oral Hiring Board
U.S. Border Patrol
McAllen, TX
06.2003 - 11.2019
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Communicated with people from various cultures and backgrounds on Border Patrol hiring process.
- Conducted interviews with participants to assess eligibility.
- Developed lists of qualified candidates for corporate hiring managers.
- Managed recruitment team and educated and mentored new advisors.
- Explained questions in better detail for interviewees to allow truthful answers.
- Streamlined hiring board processes for entire team.
- Established and maintained contacts with schools, employment agencies and other public organizations to find and attract applicants.
- Assisted with project planning and execution of research.
- Worked with senior leadership in overhauling Recruitment strategies.
- Briefed prospective hires on essential job information, such as company policies, employment benefits and job duties.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
- Observed participants and recorded results.
- Worked as effective team member while contributing to local and regional HR projects.
- Carried out day-day-day duties accurately and efficiently.
- Served as representative in various civic and community functions to further enhance company image and develop additional business.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Emergency Medical Technician
U.S. Border Patrol
McAllen, TX
07.2002 - 11.2019
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
- Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
- Removed victims from vehicles or scene of accident or catastrophe and assisted in transfer to receiving facilities.
- Leveraged defibrillator, oxygen, suction devices, CPR and other procedures and medications to provide advanced medical care.
- Participated in community programs to maintain company image and establish strong community relations.
- Restocked Emergency Response Vehicle with proper equipment such as vents, ET tubes, and IV pump tubing to maintain optimum inventory.
- Facilitated preparation and training for mass-casualty occurrences to minimize loss of life and maximize patient recovery.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Communicated with lucid patients to gather incident and medical history information.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
Border Patrol Agent
US Department Of Homeland Security
McAllen, TX
03.1998 - 11.2019
- Surveilled land borders from covert locations to detect and apprehend undocumented aliens and smugglers.
- Used variety of law enforcement databases such as E3 and NLETS.
- Detected and prevented terrorists and terrorist weapons from entering country.
- Processed undocumented aliens at border patrol stations and furnished case resolution details to resolve immediate situations.
- Conducted traffic patrols and vehicle checks to identify people attempting to illegally cross United States border.
- Utilized infrared scopes during nighttime surveillance to detect presence of unauthorized people attempting entry into United States.
- Identified and followed tracks, physical evidence and Intelligence to locate and detain undocumented aliens and people traffickers.
- Searched farms, ranches and urban sites to locate and apprehend people attempting illegal United States entry.
- Rendered necessary medical assistance to undocumented aliens and arranged transport to medical facility in emergency situations.
- Communicated with Spanish-speaking undocumented aliens and smugglers to obtain information and issue verbal commands.
- Partnered with aircraft-based law enforcement agents to find and apprehend ground-based undocumented aliens and people smugglers.
- Identified contraband items and seized according to customs laws.
- Performed intelligence analysis and law enforcement activities such as apprehension, detention and arrest.
- Initiated civil and criminal prosecutions and cooperated with law enforcement agencies in investigation and prosecution of persons in violation of immigration or customs laws.
- Detained persons violating duly established laws and followed orders for further processing
- Documented activities in reports and testified in court proceedings to actions
- Summoned law enforcement to detain persons found to be in violation of customs or immigration laws and arrange for legal actions
- Identified and seized contraband, undeclared merchandise and vehicles or boats containing such merchandise
- Prevented illegal trafficking of people and narcotics
- Reported seized contraband or attempts to illegally transport goods to proper authorities and documented observations and evidence for future actions
Border Patrol Academy Instructor
U.S. Border Patrol
Charleston, SC
01.2003 - 11.2009
- Maintained accurate student records for attendance, grades, and disciplinary actions.
- Trained and mentored 55 new personnel hired to fulfill various roles.
- Updated skills and training to maintain up-to-date knowledge of courses and teach variety of classes.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Maintained accurate and complete records for 55 students.
- Instructed up to 55 students individually and in groups on Spanish subjects.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Education
High School Diploma -
Juan Ponce De Leon High School
San Juan, PR05.1981
Skills
- Customer Service
- Training Programs
- Personnel Management
- Employee Coaching and Motivation
- Training and Development
- Managing Operations and Efficiency
- Customer Satisfaction
Professional References:
James Merton
Program Manager
Harlingen, Texas
(956)266-6016
Ismael Balderas
Special Operations Supervisor
McAllen, Texas
(956) 458-3847
Timeline
Deputy Program Manager
Loyal Source Government Services, LLC
04.2020 - Current
Contracting Officer Representative
U.S. Border Patrol
06.2017 - 11.2019
Border Patrol Recruiter
U.S. Border Patrol
06.2003 - 11.2019
Border Patrol Oral Hiring Board
U.S. Border Patrol
06.2003 - 11.2019
Border Patrol Academy Instructor
U.S. Border Patrol
01.2003 - 11.2009
Emergency Medical Technician
U.S. Border Patrol
07.2002 - 11.2019
Border Patrol Agent
US Department Of Homeland Security
03.1998 - 11.2019
High School Diploma -
Juan Ponce De Leon High School
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