Fernando Garcia
Las Vegas,NV
Summary
Considerate and Professional Butler Manager. With a strong foundations of over 8 years of butler experience, bringing a deep understanding of the intricacies of providing high-level service, attention to detail, and anticipating guests needs. Constantly networking with various departments to foster collaborative relationships that contribute to the overall efficiency and success of the establishment. Taking pride in welcoming and bidding guests farewell to ensure a personalized touch and feedback. Demonstrates proficiency in time management and a commitment to maintaining high service standards.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Assistant Manger, Fleur De Lis (Butler)
Fontainebleau Las Vegas
10.2023 - Current
- Lead the shift and maintained collaborative work environments fostering teamwork, performance, feedback, recognition, and mutual respect.
- Collaborate with different departments to craft the Butler experience.
- Collaborated with Director of wines/Spirits to provide a master wine list for the butlers - in the process of creating a wine upsell program.
- Collaborating with current management to create
standards for the butler department. Assist in upholding all processes and Standard Operating Procedures (SOPs) within the Butler department. - Familiar with Redrock ordering system, Santa Cruz transportation system, Sevenrooms for booking restaurant reservations, Tripleseat system for banquet event orders, Eventions for service charges in
payroll, Inforsuites for scheduling members, Amadeus (hotSOS), HMS. - Successfully took lead and launched the Butlers communication program, Alliants, with no issues.
- Activity interviewed potential candidates.
- Oversee the condition and maintenance of all 76 Butler suites to the highest standards, taking immediate action to address concerns in collaboration with appropriate departments, and conducting routine inspections.
- Oversee shift timekeeping, including tracking call-outs and attendance points.
- Ensure Members adhere to uniform, personal appearance, and hygiene standards.
- Supervise and coach Members to deliver world-class
guest experiences with each interaction, while monitoring and managing Key Performance
Indicators (KPIs)
VIP Services Ambassador (Butler)
Resorts World
08.2021 - 10.2023
- Provide personalized butler service to high-end clientele.
- Organize and manage domestic and international travel plans and itineraries, including flight, car service, and restaurant reservations.
- Arrange personal services such as haircutting and styling, manicures, and massages.
- Communicate effectively with management, other departments, chefs, and culinary staff to fulfill and address any issues or needs requested by guests.
- Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available, particular characteristics and descriptions of every wine/champagne by glass, major wines on wine list, and guest room layout, locations, and room numbers/names.
- Demonstrate proficiency in computer skills and experience with POS systems.
- Detect flaws relating to service standards and make corrections prior to service delivery.
- Exhibit proper knowledge and service delivery of in-suite dining.
- Open and serve wine/champagne bottles in accordance with departmental standards.
- Ensure confidentiality and observe social boundaries and standards of privacy with guests.
Banquet Server
Resorts World
10.2021 - 10.2023
- Assisted in the setup and preparation of banquet rooms, ensuring proper arrangement of tables, chairs, linens, and decorations to meet event specifications.
- Greeted guests warmly, took food and drink orders, and served meals and beverages promptly, following event timelines accurately.
- Maintained clean and orderly dining areas throughout events, efficiently clearing dishes, glassware, and silverware to create a welcoming atmosphere.
- Collaborated seamlessly with kitchen staff, bartenders, and fellow team members to ensure smooth event operations and timely service.
- Adhered to all safety and sanitation guidelines, ensuring a clean and safe work environment and proper food handling.
- Assisted in the breakdown and cleanup of banquet rooms after events, organizing equipment and supplies appropriately.
Butler
ARIA Resort & Casino Las Vegas
08.2016 - 08.2021
- Maintained professional yet personable relationship with guests by observing social boundaries and standards of privacy and confidentiality
- Arranged domestic and international travel plans and itineraries, including flight, car service, and restaurant reservations
- Assisted in the arrangement of personal services, such as haircutting and styling, manicure, massage, etc.
- Effectively communicated with management, other departments, chefs, and culinary staff in order to fulfill and address any issues or needs requested by guests
- Maintained complete knowledge of: all liquor brands, beers, and non-alcoholic selections available; particular characteristics and description of every wine/champagne by the glass and major wines on the wine list and guest room layout; locations and room numbers/names
- Possessed computer skills and experience with POS systems
- Detected flaws relating to service standards, and made corrections prior to service delivery
- Exhibited proper knowledge and service delivery of in-suite dining
- Opened and served wine/champagne bottles in accordance with departmental standards
- Maintained compliance with AAA 5 diamond standards and Forbes 5 star standards
- Provide excellent service to guests during events such as weddings, banquets, and conferences..
- Collaborate with event coordinators, chefs, and other staff to ensure successful events.
Education
High School Diploma -
Sierra Vista High School
Las Vegas, NV06.2013
Skills
- Time Management
- Interpersonal Awareness
- Staff Collaboration
- Hospitality Service Expertise
- Wine Service
- Bar Terminology
- Food Preparation and Safety
- Shift scheduling
- Key performance indicators
- Coaching and mentoring
- Computer skills
- Staff management
Accomplishments
- Opened Resorts World Las Vegas
- Opened Fontainebleau Las Vegas
- Served as a personal Butler to the Chairman of Resorts World and his family during their Las Vegas visits, providing exceptional personalized services.
- Was put on the Aria A-List for receiving perfect 5-star forbes score when being shopped by a forbes member.
- Trained under the philosophy of “The Butler Speaks” by Charles MacPherson - Learning household butler etiquette, paired along side casino butler training.
- Successfully took lead and launched Fleur De Lis communication program for guests and butlers, Alliants.
- Successfully collaborated with management to create SOPs for the Butler Department
Certification
- Food Handlers License
- Alcohol Awareness License
- Non-Gaming License
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manger, Fleur De Lis (Butler)
Fontainebleau Las Vegas
10.2023 - Current
Banquet Server
Resorts World
10.2021 - 10.2023
VIP Services Ambassador (Butler)
Resorts World
08.2021 - 10.2023
Butler
ARIA Resort & Casino Las Vegas
08.2016 - 08.2021
- Food Handlers License
- Alcohol Awareness License
- Non-Gaming License
High School Diploma -
Sierra Vista High School
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