Fernando Garcia
Henderson,NV
Summary
Flexible and organized professional with over twenty years of experience. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction to promote an exceptional customer experience and loyalty.
Overview
23
23
years of professional experience
Work History
Manager
Water Grill
Las Vegas, NV
11.2022 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Own guest interactions and any guest challenges by providing the highest level of service and resolving opportunities to create loyal customers.
- Support front and back of the house operations maintaining efficiency and quality standards to ensure a superior guest experience.
- Perform payouts for servers and bartenders.
- Complete daily financial report and manager’s log.
- Managed vendor relationships and ensuring timely delivery of goods and services.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coached, mentored and trained team members in order to improve their job performance.
- Directed recruitment, hiring, and training of new staff members.
Supervisor
Water Grill
Las Vegas, NV
06.2021 - 11.2022
- Perform opening duties to include review of business needs; reservations on the books, VIP reservations and party sizes, creation of floor plan to coordinate with business needs, menu verification and ensure restaurant appearance is up to our standards.
- Own guest interactions and any guest challenges by providing the highest level of service and resolving opportunities to create loyal customers.
- Assist both the front and back of the house to guarantee an exceptional guest experience.
- Perform payouts for servers and bartenders.
- Ensure smooth transition from lunch to dinner service.
- Complete daily financial report and manager’s log.
Waiter
Water Grill
Las Vegas, NV
06.2019 - 01.2021
- Part of the opening team.
- Crew trainer.
- Guided guests through their dining experience with suggestions of food, cocktails, and wine.
Waiter
Javier’s
Century City, CA and Las Vegas, NV
10.2017 - 03.2019
- Part of the opening team.
- Served lunch and dinner.
Waiter
The Ritz-Carlton
Laguna Niguel, Dana Point, CA
03.2015 - 08.2016
- Served dinner.
- Guided guests through their dining experience with suggestions.
- Provided consistent prompt and exceptional service.
Managing Partner
The Surfing Cowboy
San Juan Capistrano, CA
03.2014 - 12.2014
- Managed daily operations including staff management and client relations.
- Food purchasing.
- Menu creation.
- Equipment maintenance.
- Hiring of staff, scheduling, and training.
- Coaching and counseling.
- Negotiated contracts with suppliers, vendors, and clients.
- Reviewed daily and overall financials to ensure profitability.
- Participated in networking events to enhance the company's brand presence.
Waiter
St. Regis Monarch Beach Club
Dana Point, CA
09.2013 - 03.2014
- Lead server.
- New hire trainer.
Lead Waiter
Nirvana Grille
Laguna Beach, CA
06.2007 - 09.2013
- Lead server.
- Responsible for wine inventory and training of staff on wine menu.
- New hire trainer.
Waiter
Montage Resort & Spa
Laguna Beach, CA
02.2003 - 03.2008
- Part of the opening team.
- Served lunch and dinner.
- New hire trainer.
Waiter
The Ritz-Carlton
Laguna Niguel, Dana Point, CA
03.2001 - 09.2004
- Served breakfast and lunch for a year.
- Served dinner.
- New hire trainer.
Education
Some College (No Degree) - Business
Preparatoria De Cuautla
Cuautla, MexicoSkills
- Team Leadership and Motivation
- Team Training and Development
- Performance Management and Evaluations
- Critical Thinking
- Analytical Skills
- Exceptional Organizational Skills
- Detail-Oriented
- Time Management
- Multi-Tasking Capabilities
- Masterful Problem-Solving Skills
- Ability to Propose Creative Solutions
- Forbes 5 Star and AAA Five Diamond Trained
- Food Preparation
- Guild of Sommeliers, Introductory Sommelier Course
- Restaurant POS Micros and Aloha
Accomplishments
January 2007 recipient of the “Montage Masters” award for exceptional performance
Languages
Spanish
Native/ Bilingual
Timeline
Manager
Water Grill
11.2022 - Current
Supervisor
Water Grill
06.2021 - 11.2022
Waiter
Water Grill
06.2019 - 01.2021
Waiter
Javier’s
10.2017 - 03.2019
Waiter
The Ritz-Carlton
03.2015 - 08.2016
Managing Partner
The Surfing Cowboy
03.2014 - 12.2014
Waiter
St. Regis Monarch Beach Club
09.2013 - 03.2014
Lead Waiter
Nirvana Grille
06.2007 - 09.2013
Waiter
Montage Resort & Spa
02.2003 - 03.2008
Waiter
The Ritz-Carlton
03.2001 - 09.2004
Some College (No Degree) - Business
Preparatoria De Cuautla
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