Summary
Overview
Work History
Education
Skills
Timeline
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Fernando Garcia

Eugene,OR

Summary

Adept at navigating high-stress environments, I enhanced customer loyalty and team performance at Best Buy through expert conflict resolution and staff mentoring. My proficiency in POS systems and exceptional relationship-building skills contributed to a harmonious workplace and improved customer relations, showcasing a blend of technical savvy and interpersonal finesse.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

Best Buy
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Apple Mobility Pro Advisor

Best Buy
04.2024 - Current
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Mentored advisors, fostering a supportive team environment focused on growth and learning.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.

Shift Lead

Best Buy
01.2024 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Completed cash and credit card transactions accurately using POS software.

Program Aide

Boys and Girls Club of Magic Valley
05.2017 - 07.2019
  • Monitored participant progress closely and provided tailored support to optimize individual success within the program.
  • Reported issues immediately to supervisor for quick resolution.
  • Collaborated with fellow Program Aides to create a cohesive team environment focused on achieving shared goals.
  • Served as a positive ambassador for the program by attending community events, meetings, and networking opportunities to build visibility and credibility within relevant circles.
  • Assisted with maintenance of educational materials, books and toys for classroom.
  • Developed strong relationships with community partners, expanding collaboration opportunities for mutual benefit.
  • Enhanced program effectiveness by identifying areas for improvement and implementing necessary changes.
  • Monitored children's activities throughout day for safety.
  • Participated in regular training sessions to stay up-to-date on best practices within the field, enhancing overall performance as a Program Aide.
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

High School Diploma - General Studies

Canyon Ridge High School
Twin Falls, ID
06.2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Product knowledge
  • Appointment scheduling
  • Staff training
  • Technical support
  • Product sales
  • POS systems expert
  • Key holder experience

Timeline

Apple Mobility Pro Advisor

Best Buy
04.2024 - Current

Shift Lead

Best Buy
01.2024 - Current

Program Aide

Boys and Girls Club of Magic Valley
05.2017 - 07.2019

Customer Service Representative

Best Buy

High School Diploma - General Studies

Canyon Ridge High School

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Fernando Garcia