Fernando Gomez
San Antonio,TX
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
15
15
years of professional experience
Work History
Service Advisor
Northeast Customs Collision Repair
Live Oak, TX
12.2021 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor using CRM.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, to provide effective resolution.
- Developed documentation and logs of implemented solutions and generated and submitted reports using CRM.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Sales Associate Specialist
Toyota Cavender
San Antonio, TX
11.2018 - 12.2021
- Of the #1, Toyota dealership in the U.S
- Excellent customer service retaining loyal customers
- Maximized revenue as well as a great follow-up keep.
- Develop relationships with existing customers and prior companies, always a single point of contact for customers
- Educated customers on available sales and services referring to the business.
- Set appointments to demonstrate, walk-around and training sessions.
- Other duties assigned as needed
- Strong planning, problem-solving, organizational, communication and negotiation skills
- Diligent attention to safety
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Corporate Manager
Wash Tub
San Antonio, TX
01.2008 - 10.2018
- For the top-ranking Wash Tub in San Antonio averaging yearly revenue of over $1.8M
- Responsible for maintaining an outstanding service-oriented team of approximately 60 employees
- Held weekly meetings to discuss process improvements, increase revenue opportunities and communicated changes to company policies or procedures
- Reported and completed all required daily metrics to higher management
- Key highlights:
- Achieved maximum profitability resulting in frequent monetary bonus rewards
- Responsible for the Company's daily deposit of earnings ranging from $1K - $15K
- Developed, maintained, and identified methods and procedures that are efficient, effective and met good business practices
- Communicated expectations to team members for achieving the best results for the company and the customers
- Provided individualized development, coaching, feedback to the team as required
- Utilized performance management skills for the hiring process and removal process of employees
- Implemented a one-on-one training and/or initiated disciplinary actions up to and including dismissal for those employees not meeting work performance standards
- Responsible for controlling labor by preparing work schedules and making necessary adjustments accordingly.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
Education
Associate - Business Management
San Antonio College
San Antonio, TXHigh School Diploma -
James Madison High School
San Antonio05.2009
Skills
- Core Competencies
- Organizational Leadership
- Operations Management
- Customer Service
- Problem Resolution
- Staff Training & Development
- Sales
- Strategic Planning & Implementation Process Improvement
- Revenue Generation
- Performance Management
- Staff Mentoring
- Relationship Building
Timeline
Service Advisor
Northeast Customs Collision Repair
12.2021 - Current
Sales Associate Specialist
Toyota Cavender
11.2018 - 12.2021
Corporate Manager
Wash Tub
01.2008 - 10.2018
Associate - Business Management
San Antonio College
High School Diploma -
James Madison High School
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