Summary
Overview
Work History
Education
Skills
Timeline
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Fernando Gomez Jr.

Las Vegas,NV

Summary

Results-driven professional with a strong background in negotiating liens, managing complex financial cases, and resolving disputes. Skilled in analyzing patterns, identifying discrepancies, and working with cross-functional teams to mitigate risks. Adept at utilizing analytical tools to assess situations, detect fraudulent activity, and recommend solutions. Looking to leverage my expertise in problem-solving, attention to detail, and customer service to transition into a Fraud Analyst role within a dynamic call center environment.

Overview

13
13
years of professional experience

Work History

Lien Reduction Specialist

The Torkzadeh Law Firm
06.2024 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Continuously achieve KPI metrics.
  • Audit case files to effectively identifying any outstanding medical bills, liens, and expenses associated with each case.
  • Review medical records and bills to identify any discrepancies and suspicious charges.
  • Accurately identify the correct lien holder for each bill associated with the case.
  • Effectively handle inbound and outbound calls exceeding excellent customer service standards on a daily basis.
  • Verify caller identity in order to release sensitive information.
  • Efficiently communicating with clients, legal staff, providers, lien holders, health insurances, and collection agencies.
  • Request balance verifications for accurate negotiations.
  • Negotiate outstanding bills, liens, and loans with health providers and lien holders.
  • Ensuring all bills, liens, loans, and case cost are paid from settlement funds.
  • Created a step by step procedure for the filing of minor's compensations.
  • Prepare, draft, and file petition, order, and proof of deposit for minor compensation.
  • Establish and close court order block trust accounts.
  • Prepare, draft and file petition to unblock a minor's compensation account, once the client has turn 18 years of age.
  • Accurately meet client Net expectation.

Lead Disbursal Manager

Bighorn Law, LLC
06.2021 - 06.2024
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Continuously achieve KPI metrics.
  • Audit case files to effectively identifying any outstanding medical bills, liens, and expenses associated with each case.
  • Review medical records and bills to identify any discrepancies and suspicious charges.
  • Accurately identify the correct lien holder for each bill associated with the case
  • Effectively handle inbound and outbound calls exceeding excellent customer service standards on a daily basis.
  • Verify caller identity in order to release sensitive information.
  • Efficiently communicating with clients, legal staff, providers, lien holders, health insurances, and collection agencies
  • Request balance verifications for accurate negotiations
  • Negotiate outstanding bills, liens, and loans with health providers and lien holders
  • Ensuring all bills, liens, loans, and case cost are paid from settlement funds
  • Prepare, draft, and file petition, order, and proof of deposit for minor compensation
  • Establish and close court order block trust accounts
  • Prepare, draft and file petition to unblock a minor's compensation account, once the client has turn 18 years of age
  • Accurately meet client Net expectation
  • Training and monitoring new hires

Case Manager

Bighorn Law, LLC
03.2019 - 06.2021
  • Demonstrate excellent customer service to all clients
  • Perform Intake meetings with clients
  • Ensuring all documents are completely and accurately filled out
  • Build a rapport with clients to discuss treatment status and case progression throughout the claims process
  • Request necessary documents to prepare a case; including police reports, bills, records, witness statements, and any available evidence
  • Communicate with health providers to ensure accurate treatment and records to support the case
  • Perform audits of filed in order to confirm that all providers are accounted for
  • Communicate and negotiate with Insurance Adjusters to ensure a fair compensation to the client
  • Relay any offers from the Insurance Company to the attorney and client
  • Communicate with the attorney regarding; progression of the case, medical treatment, offers, client meetings or any issues that may arise

Store Manager

C&A Embroidery
03.2018 - 03.2019
  • Demonstrate successful selling techniques such as up-selling with the ability to articulate product and design information to enhance the sales and reach store goals
  • Listen, read, and accurately transcribe and verify the customer's design specifications onto embroidered and screen printed merchandise
  • Holding teammates accountable and confront tough issues
  • Reported to the owner regarding all store and staff issues
  • Scheduled and lead weekly store meetings for all employees
  • Assigned employees to specific duties to best meet the needs of the store
  • Achieved sales and other store financial goals along with analyzing and understanding financial goals, reports, and track both individual and store results
  • Responsible for interviewing, hiring, and training staff according to company guidelines
  • Coordinated sales promotions and merchandise displays, which included stock merchandise, and processing incoming and outgoing merchandise shipments in a timely manner
  • Knowledge and execution of store operations: graphic design; product orders; performance of all register transactions; and equipment function and maintenance
  • Plan and prepared work schedules; managing to required payroll hours; and sometimes work single coverage in the store
  • Accountable to balance cash and credit card transactions daily, create nightly bank deposits and ensured teammates are in compliance
  • Conducted weekly comprehensive physical inventories
  • Maintain accurate inventory results throughout the year by analyzing weekly shipment reports and merchandise transfers
  • Created a retail store environment to ensure unsurpassed customer service, this includes clean, visually appealing retail store, complying with company guidelines and ensuring the store is in legal compliance

Driver

Uber
08.2016 - 03.2018
  • Demonstrated professional and excellent customer service to all passengers
  • Provided a safe, clean and friendly environment to the customer
  • Provided timely and accurate rides to the customers destination
  • Provided helpful information and suggestions regarding Las Vegas attractions to tourists
  • Ensured all routine maintenance was up to date on the vehicle

Store Manager

Things Remembered
10.2012 - 08.2016
  • Demonstrate successful selling techniques such as up-selling with the ability to articulate product and engraving information to enhance the sales and reach store and individual sales goals
  • Listen, read, and accurately transcribe and verify the customer's message specifications onto engraved merchandise
  • Holding teammates accountable and confront tough issues
  • Reported to the district manager regarding all store and staff issues
  • Scheduled and lead weekly store meetings for all employees
  • Assigned employees to specific duties to best meet the needs of the store
  • Achieved sales and other store financial goals along with analyzing and understanding financial goals, reports, and track both individual and store results
  • Responsible for interviewing, hiring, and training sales staff according to company guidelines
  • Coordinated sales promotions and merchandise displays, which included stock merchandise, and processing incoming and outgoing merchandise shipments in a timely manner
  • Knowledge and execution of store operations: engraving; performance of all register transactions; and equipment maintenance
  • Plan and prepared work schedules; managing to required payroll hours; and sometimes work single coverage in the store
  • Accountable to balance cash daily, create nightly bank deposits and ensured teammates are in compliance
  • Conducted two annual comprehensive physical inventories
  • Maintain accurate inventory results throughout the year by analyzing weekly shipment reports and merchandise transfers
  • Created a retail store environment to ensure unsurpassed customer service, this includes clean, visually appealing retail store, complying with company guidelines and ensuring the store is in legal compliance

Assistant Store Manager

Subway
07.2012 - 03.2014
  • Supervised food preparation to ensure that food safety and operation standards were maintained
  • Managed a staff of approximately 4 to 12 employees
  • Conducted written and verbal staff evaluations
  • Enforced all brand standards and company policies and procedures
  • Performed paperwork duties and assisted with product orders as needed
  • Assisted with planning of special events and promotions
  • Completed online coursework on the University of SUBWAY as directed
  • Worked to ensure that all sales, budget and profit goals were met
  • Prepared and understood financial and operational reports and schedules
  • Assisted the Manager by overseeing assigned shifts and monitored brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment
  • Developed and coached hourly employees on brand standards, corporate policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards
  • Worked with the Manager to attract, hire, onboard and retain the best hourly talent to meet staffing requirements and guest service standards
  • Developed relationships with businesses and professional organizations to establish good community relations and increase guest counts
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of kitchen, dining areas and restrooms
  • Followed management cash handling, inventory and other operational procedures
  • Utilized a preventive maintenance system, ensuring adequate repair of buildings and equipment as needed
  • Maintained & implemented a strong commitment to guest satisfaction

Education

High School Diploma -

Clark County Adult High School
Las Vegas, NV
03-2012

Skills

  • Excellent customer service and call handling
  • Fluent in English and Spanish
  • Abilty to prioritize and pay close attention to detail
  • Policy and Procedure development
  • Strong analytical and problem solving expertise
  • Team building and leadership
  • Computer literate
  • Proficient in Microsoft Office
  • Experienced in FileVine Case Management Software
  • Experienced in CasePeer Case Management Software
  • Familiar with Clark County Courts E-Filing System
  • Able to learn quickly and accurately

Timeline

Lien Reduction Specialist

The Torkzadeh Law Firm
06.2024 - Current

Lead Disbursal Manager

Bighorn Law, LLC
06.2021 - 06.2024

Case Manager

Bighorn Law, LLC
03.2019 - 06.2021

Store Manager

C&A Embroidery
03.2018 - 03.2019

Driver

Uber
08.2016 - 03.2018

Store Manager

Things Remembered
10.2012 - 08.2016

Assistant Store Manager

Subway
07.2012 - 03.2014

High School Diploma -

Clark County Adult High School

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Fernando Gomez Jr.