Fernando Guillen
Port Chester,New York
Summary
Passionate and well-rounded individual with a strong interest in the food, merchandising, and electrical industries. Skilled in team management of servers and kitchen staff, with a deep understanding of the dining industry. Known for exceptional employee management and impressing guests. Experienced and prepared electrical worker with hands-on experience in commercial settings, prioritizing safety, wiring, and troubleshooting. Highly collaborative and reliable, adaptable to changing needs for successful outcomes. Proficient in reading blueprints, installing electrical systems, and efficiently maintaining equipment. Expertise in electrical wiring, installation, and maintenance, utilizing problem-solving skills to address issues efficiently. Strong focus on safety protocols and teamwork dynamics for reliable project support. Devoted Merchandiser with extensive knowledge of products and effective display strategies. Organized, hardworking, and focused on driving sales through optimized merchandising. Proven success in planning and multitasking to achieve challenging targets. Detail-oriented Retail Merchandiser skilled in monitoring inventory levels and predicting product demand. Excels in creatively conceptualizing and building artistic displays that engage and intrigue customers. Always eager to learn, grow, develop staff, and achieve long-term career goals for shared success.
Overview
14
14
years of professional experience
Work History
Supervisor
Home Depot
11.2022 - Current
- Oversaw all 7 daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with all department employee training programs and enforcement of safety procedures.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Assistent General Manager
Shake Shack
09.2019 - 10.2022
- Trained 50 employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers to implement in-store hospitality improvements.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with entire staff to maximize customer satisfaction.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
- Set challenging yet attainable goals to encourage continuous staff development.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Kitchen Manager
Arooga's
05.2017 - 08.2019
- Created the work schedule for the restaurant staff.
- Demonstrated effective skills in safe food handling and conducted workshops with staff to promote cleanliness and safety in the kitchen.
- Elevated the guest experience by spending time focusing on top quality food, service and a pleasing atmosphere.
- Encouraged a positive work environment by advocating open communication and respect.
- Led a restaurant to see increases in sales by committing to food quality, top service and effective promotion.
- Reduced labor costs with strategic scheduling.
- Recruited, opened a new store. Trained and oversaw the entire staff of cooks in a fast-paced restaurant.
- Decreased food cost by auditing previous practices and developing new ordering procedures.
- Ordered all food products, all paper goods, kitchen/cleaning supplies, equipment and non alcoholic beverages.
- Able to put 250+ case trucks along with dating every single case and FIFO the product in its correct order. (Can also help with beer kegs.)
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Kitchen Manager
Buffalo Wild Wings
11.2014 - 04.2017
- Greeted customers, provided information, and made guests feel welcome.
- Performed store opening and closing procedures
- Supervised team shifts and lead operations.
- Performed routine cleaning requirements in dining and preparation areas.
- Oversaw inventory to ensure supplies never dwindled.
- Ordered supplies on a weekly basis to maintain inventory.
- Operated multiple preparation machines simultaneously.
- Directed food deliveries.
- Inspected food preparation equipment and ordered service if needed.
- Made sure ticket times and SOS times are impeccable. (Under 12 minutes)
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Manager
Chopt Salad
01.2011 - 01.2014
- Assisted customers with ordering or dining area needs.
- Delivered consistently superb service to all customers.
- Developed relationships with customers to improve long-term sales.
- Maintained accuracy when operating all 4 cash registers.
- Managed labor percentages to ensure efficient operation.
- Operated multiple preparation machines simultaneously.
- Performed routine cleaning requirements in dining and preparation areas.
- Supervised team shifts and lead operations.
- Performed store opening and closing procedures
- Accomplished multiple tasks within established timeframes.
- Managed and motivated all 30 employees to be productive and engaged in work.
Education
Associate of Applied Science - Electricity Training Advanced
SWBOCES
Valhalla, NY05-2025
Associate of Applied Science - Electricity Intermediate
SWBOCES
Valhalla, NY04-2025
Associate of Applied Science - Electrical Fundamentals
SWBOCES
Valhalla, NY03-2025
High School Diploma -
Port Chester Senior High School
Port Chester, NY06.2010
Skills
- Excellent communication skills
- Leadership experience
- Decision-making
- Customer service
- Hands-on electrical experience
- Adaptable work hours
- Facility maintenance
- Constructive mindset
- Risk assessment and mitigation
- Flexible in dynamic environments
- Executing directives effectively
- Meticulous in task execution
Languages
Spanish
Native or Bilingual
Japanese
Elementary
Timeline
Supervisor
Home Depot
11.2022 - Current
Assistent General Manager
Shake Shack
09.2019 - 10.2022
Kitchen Manager
Arooga's
05.2017 - 08.2019
Kitchen Manager
Buffalo Wild Wings
11.2014 - 04.2017
Manager
Chopt Salad
01.2011 - 01.2014
Associate of Applied Science - Electricity Training Advanced
SWBOCES
Associate of Applied Science - Electricity Intermediate
SWBOCES
Associate of Applied Science - Electrical Fundamentals
SWBOCES
High School Diploma -
Port Chester Senior High School
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