FERNANDO GUILLEN
Miami,FL
2
Certifications
Information Technology student pursuing a career in network administration, network engineering, and cloud computing. Hands-on experience through coursework and labs including Windows Server, Active Directory, AWS, and virtualization.
Work History
MDC IT Operations Intern - Wolfson Campus
3 Months- Provided in-person and phone-based technical support to students, faculty, and staff, troubleshooting Windows, Login Portals, MFA, Zoom, Canvas, and digital textbook access issues.
- Supported classroom technology by troubleshooting audio, display, workstation, and peripheral issues and escalating problems requiring additional access or authorization.
- Used Kaseya to create and track IT support tickets and service requests as well as documenting their resolutions.
- Reimaged and deployed computer workstations using USB installation media and assisted with classroom computer setup and replacement.
- Shadowed IT technicians during classroom and infrastructure support, gaining hands-on exposure to enterprise IT operations, network-connected systems, and help-desk workflows.
Education
Associate of Arts - Computer Information Systems
Bachelor of Science - Information Systems Technology, Networking Focused
Skills
Network and Connectivity Troubleshooting
macOS and Windows Troubleshooting
Problem-Solving
Quick Learner
Meticulous
Certification
CompTIA Network+, CompTIA Security+, Certified Cloud Practitioner (AWS), Solutions Architect - Associate (AWS)
Timeline
MDC IT Operations Intern - Wolfson Campus
06.2026 - 09.2026Read More
Miami Dade College
Associate of Arts from Computer Information Systems
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Miami Dade College
Bachelor of Science from Information Systems Technology, Networking Focused
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