Summary
Overview
Work History
Education
Skills
Timeline
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Fernando Guzman

Knightdale,NC

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Warehouse Picker

Amazon
07.2019 - Current
  • Verified accuracy of picked items against pick list or customer order.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Collaborated with team members on projects as needed.
  • Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
  • Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.

Door-to-Door Sales Representative

Spectrum
08.2017 - 05.2018
  • Developed a rapport with potential customers by engaging in friendly conversation.
  • Provided detailed information about the products being sold and answered customer questions.
  • Resolved customer complaints in an efficient manner while maintaining a positive relationship with them.
  • Maintained Customer Information Private

Grocery Team Member

Harris Teeter
03.2012 - 04.2017
  • Assisted customers with locating items in the store, answered questions about products and prices.
  • Collaborated with team members to determine appropriate solutions for customer requests or problems.
  • Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
  • Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
  • Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
  • Pleasantly greeted customers and provided prompt and courteous service.

Education

High School Diploma -

Northwood High School
Pittsboro, NC
06-2014

Skills

  • Fluent in Spanish
  • Great customer service
  • Great communication
  • Accuracy and Precision
  • Registration of Documents
  • Legal Compliance

Timeline

Warehouse Picker

Amazon
07.2019 - Current

Door-to-Door Sales Representative

Spectrum
08.2017 - 05.2018

Grocery Team Member

Harris Teeter
03.2012 - 04.2017

High School Diploma -

Northwood High School

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Fernando Guzman