Summary
Overview
Work History
Education
Skills
Timeline
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Fernando Guzman

Hackensack,NJ

Summary

Dedicated bilingual professional with a strong background in customer service, leveraging exceptional communication skills and meticulous attention to detail in a dynamic work environment. Proven ability to thrive under pressure while maintaining a focus on delivering outstanding service and fostering team collaboration. Committed to enhancing customer experiences and driving positive outcomes to contribute to organizational success. Focused on continuous improvement and adapting to the evolving needs of clients and colleagues.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Extended Stay America
04.2025 - 10.2025
  • Greeted and assisted guests in a friendly, professional manner to enhance customer satisfaction.
  • Managed multi-line phone systems, directing calls efficiently to appropriate departments.
  • Coordinated check-in and check-out processes, ensuring accuracy and timeliness.
  • Maintained organized front desk area, promoting a welcoming environment for visitors.

Cashier

J&N Repairs
06.2023 - 04.2025
  • - Assisted customers with purchases and recommended appropriate automotive products based on their needs.
  • - Handled cash, credit, and other payment transactions with accuracy and integrity.
  • - Maintained a clean and organized checkout area.
  • - Delivered excellent customer service in a busy and fast-paced environment.

Education

High School Diploma -

Paterson Adult High School
Paterson, NJ
06.2025

Skills

  • - Bilingual: English & Spanish
  • - Money handling & basic math
  • - Customer service & hospitality
  • - Fast learner & attentive to detail
  • - Works well under pressure

Timeline

Front Desk Receptionist

Extended Stay America
04.2025 - 10.2025

Cashier

J&N Repairs
06.2023 - 04.2025

High School Diploma -

Paterson Adult High School