Summary
Work History
Education
Skills
Accomplishments
4.0 GPA acknowledgements
Languages
4.0 GPA acknowledgements
Timeline
Generic

Fernando Hernandez

Sacramento,CA

Summary

Experienced with understanding customer needs and guiding them through car buying process, successful at promoting customer loyalty and satisfaction working with customers from all backgrounds and situations communicating effectively in person and online thus leading to multiple referrals. All around dedicated, dependable, and adaptable employee with excellent organizational strengths and superior work ethic.

Work History

Car Salesperson

Automex
08.2024 - 01.2025
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Delivered high-quality service by addressing customer concerns promptly and professionally and ensuring all information wa
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Facilitated clear communication between dealership and customers during sales transactions, ensuring all parties were fully informed throughout the process.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process. with energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Completed registration paperwork and sales documentation.
  • Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
  • Responded to customer enquiries via telephone and email.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

GED -

Mcclatchy High School
3066 Freeport Blvd, Sacramento, CA 95818
06-2023

Skills

  • Persuasion techniques
  • Customer service: friendly, enthusiastic, honest, reliable, responsible, issue resolution, relationship building, lead follow up
  • Sales and marketing
  • Email and telephone etiquette
  • Documentation and reporting/contract preparation and closing
  • Pre-owned vehicles
  • Car insurance
  • Financing
  • Adaptable and flexible
  • Store opening and closing
  • Merchandise receiving and handling, Vehicle delivery
  • Hard working/Driven by success

Accomplishments

Exceeding expected monthly sales, closing sales with cars in the tens of thousands including Audi's and Dodge Challengers.

4+ years of sport experience and competition

Excellent attendance, never missing a day or calling out of work

4.0 GPA acknowledgements

Sacramento City & American River colleges- 1st school year 4.0 Gpa

C.K. McClatchy High- 4.0 Principal's Honor Roll certificate and medal, 3.5+ gpa medal

California Middle- 4.0 student special recognition ribbon, math excellence, 3.5+ gpa, and 3.0+ gpa medals

Languages

Spanish
Limited Working

4.0 GPA acknowledgements

Sacramento City & American River colleges- 1st school year 4.0 Gpa

C.K. McClatchy High- 4.0 Principal's Honor Roll certificate and medal, 3.5+ gpa medal

California Middle- 4.0 student special recognition ribbon, math excellence, 3.5+ gpa, and 3.0+ gpa medals

Timeline

Car Salesperson

Automex
08.2024 - 01.2025

GED -

Mcclatchy High School
Fernando Hernandez