Fernando Hernandez
El Paso
Summary
My characteristics include being dynamic and detail-oriented individual. Also, have excelled in client relationship building. I have the ability to resolve customer complaints and enhance sales through effective communication and teamwork. I am committed to fostering positive dining experiences while supporting team performance.
Previous colleagues have informed me that I am responsible with providing excellent performance. Such as maintaining order, verbal skills, and keeping merchandise stocked. Along with experience in FOH and BOH roles.
Overview
3
3
years of professional experience
Work History
Cashier
The Pizza Joint
06.2022 - 05.2025
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained, coached, and mentored new sales associates for maximum performance.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Server
Alamo Drafthouse
12.2023 - 12.2024
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Host
Double Tree Hotel By Hilton
11.2024 - 01.2025
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma -
El Paso High School
El Paso, TX06-2022
Skills
- Punctual
- Team member support
- Integrity
- Bilingual
- Relationship building
- Hospitality and accommodation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host
Double Tree Hotel By Hilton
11.2024 - 01.2025
Server
Alamo Drafthouse
12.2023 - 12.2024
Cashier
The Pizza Joint
06.2022 - 05.2025
High School Diploma -
El Paso High School
Similar Profiles
Aidaly RojoAidaly Rojo
Assistant Manager at The Pizza JointAssistant Manager at The Pizza Joint
Savannah HawkinsSavannah Hawkins
Restaurant Hostess at The Pizza JointRestaurant Hostess at The Pizza Joint
Aidaly RojoAidaly Rojo
Cashier at The Pizza JointCashier at The Pizza Joint
Abigail BarcenasAbigail Barcenas
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing
Jesus CarrilloJesus Carrillo
Assistant Manager at First Convenience Bank of TexasAssistant Manager at First Convenience Bank of Texas