Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Fernando Hernandez

La Jolla,CA

Summary

Service-oriented professional who is comfortable and confident leading relationship building initiatives. Skilled in volunteer outreach and retention. Experienced in building strong relationships. Researched and contacted potential donors through email, social media and corporate events to source additional funding. Charming and passionate person with community service history.

Overview

2026
2026
years of professional experience

Work History

Customer Service Associate

Cold Stone Creamery
06.2023 - 08.2025
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained cleanliness and organization of workstations to enhance operational efficiency.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.

Volunteer Coordinator

Link Crew
  • Managed communication between volunteers and organization, fostering collaboration and feedback.
  • Facilitated workshops to enhance volunteer skills and promote professional development opportunities.
  • Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.

Education

Bachelor of Science - Human Biology

UC San Diego
La Jolla, CA
06-2027

Certificate -

Phlebotomy Training Specialists
Ontario, CA
08-2025

Associates Degree -

Norco College
Norco, CA
06-2025

Diploma -

Eleanor Roosevelt High School
Eastvale, CA
06-2023

Skills

  • Client and community service
  • Corrective action planning
  • Customer satisfaction
  • Cash register operation
  • Fast and efficient service worker

Accomplishments

- Certified Phlebotomist Technician I (California Department of Public Health)

- S.T.E.M. Graduate

Timeline

Customer Service Associate

Cold Stone Creamery
06.2023 - 08.2025

Volunteer Coordinator

Link Crew

Bachelor of Science - Human Biology

UC San Diego

Certificate -

Phlebotomy Training Specialists

Associates Degree -

Norco College

Diploma -

Eleanor Roosevelt High School