Fernando Jacob Cerrato Rodriguez
Tegucigalpa
Summary
Health Care Assistant skilled in delivering quality patient care, focusing on daily living support and medical tasks. Proven ability to enhance patient communication, provide health education, and ensure a safe environment. Recognized for teamwork, boosting patient morale, and optimizing office procedures for improved efficiency.
Professional with a proven track record in office management, bringing robust organizational and coordination skills. Adept at streamlining processes, enhancing team collaboration, and ensuring smooth daily operations. Strong problem-solver with a keen eye for detail, ready to adapt to evolving challenges and drive productivity. Known for reliability, effective communication, and fostering a cohesive work environment.
Overview
5
5
years of professional experience
Work History
Virtual Healthcare Assistant (Remote)
Lewis Family Medicine
08.2025 - Current
- Managed patient scheduling and appointment confirmations effectively.
- Collected and verified patient information for accuracy.
- Coordinated communication between patients and medical staff efficiently.
- Processed insurance claims and handled billing inquiries promptly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Called patients to confirm scheduled appointments and obtain additional details.
- Greeted patients, verified insurance information and collected copays.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Administrative Office Manager & Talent Acquisition
5 Star Building Services LLC
01.2024 - 05.2025
- Managed daily office operations and maintained organized filing systems.
- Coordinated schedules and meetings for executive leadership team.
- Supervised administrative staff and assigned daily tasks effectively.
- Implemented office procedures to improve efficiency and workflow.
- Trained new employees on company policies and administrative processes.
- Assisted in budget preparation and tracked office supply expenses.
- Oversaw vendor relationships and negotiated service contracts for office needs.
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Processed invoices for payment in a timely manner.
- Administered and updated database to manage payroll, employee benefits, and staff time.
- Developed and implemented recruitment strategies to attract diverse talent pools.
- Collaborated with hiring managers to define job requirements and ideal candidate profiles.
- Utilized applicant tracking systems to streamline hiring processes and enhance candidate experience.
- Conducted interviews and assessed candidates to ensure alignment with organizational culture and values.
- Analyzed recruitment metrics to identify trends and improve sourcing strategies effectively.
- Managed a high-performing talent acquisition team, fostering professional development opportunities, setting performance goals, and providing continuous support for success.
- Reduced time-to-fill rates by utilizing advanced recruitment tools such as applicant tracking systems and social media platforms.
Warehouse Forklift Operator
Golani International
07.2023 - 01.2024
- Operated forklifts to transport materials between warehouse and shipping areas.
- Loaded and unloaded shipments while ensuring proper stacking and safety protocols.
- Maintained accurate inventory records using warehouse management systems.
- Inspected equipment daily for safety compliance and proper functioning.
- Assisted in training new operators on safe forklift operation procedures.
- Loaded and unloaded pallets of product onto trucks using a forklift.
Front Desk Medical Receptionist
La Familia Family Medicine
01.2023 - 06.2023
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed patient scheduling and appointment confirmations effectively.
- Collected and verified patient information for accuracy.
- Coordinated communication between patients and medical staff efficiently.
- Processed insurance claims and handled billing inquiries promptly.
- Called patients to confirm scheduled appointments and obtain additional details.
- Greeted patients, verified insurance information and collected copays.
Recruitment Specialist & Customer Service Speciali
Linguava Interpreters
07.2021 - 09.2022
- Provided bilingual support to customers via phone and email inquiries.
- Resolved customer issues promptly while maintaining a positive service attitude.
- Assisted customers in navigating product features and services effectively.
- Documented customer interactions accurately in the customer relationship management system.
- Educated customers about company policies, ensuring clear understanding of terms and conditions.
- Identified trends in customer feedback to inform product development initiatives.
- Performed data entry into the CRM system to accurately document customer interactions.
- Coordinated recruitment processes to enhance candidate experience and streamline hiring workflows.
- Managed applicant tracking system to ensure accurate documentation and compliance with company policies.
- Collaborated with hiring managers to define job requirements and develop targeted recruitment strategies.
- Facilitated onboarding process, ensuring smooth transition for new hires into their roles.
- Developed training materials for hiring teams on best practices in interviewing and candidate selection.
- Analyzed recruitment metrics to identify trends, improve processes, and optimize talent acquisition strategies.
Outbound Sales Agent (Remote)
Allied Global (Comcast Xfinity)
11.2020 - 06.2021
- Assisted customers with product inquiries and service solutions.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance sales strategies and techniques.
- Utilized CRM software for tracking sales activities and customer data.
- Educated clients on product features, benefits, and usage instructions.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Continuously met sales goals via strategic prospecting.
- Generated leads through cold calling, online searches, and referrals from existing clients.
Education
Bachelor of Science - Science & Letters
Institute Senderos De Luz
TegucigalpaNo Degree - Logistics And Supply Chain Management
CEUTEC
TegucigalpaBookkeeper
Miami Dade College
Miami, FloridaSkills
- Office management
- Data entry accuracy
- Appointment coordination
- Effective communication
- Problem solving
- Attention to detail
- EMR updating
- Excellent communication
- Medical Software Use
- Effective listening
- Fluent bilingualism
- Payment processing
- Payment collection
- Telesales
- Remote office availability
- Upselling strategies
- Call center experience
- CRM software usage
- Candidate sourcing
- Resume screening
- Written and verbal communication
- Scheduling and calendar management
- Training and coaching
LANGUAGES
Spanish: First Language
English: Proficient (C2)
Timeline
Virtual Healthcare Assistant (Remote)
Lewis Family Medicine
08.2025 - Current
Administrative Office Manager & Talent Acquisition
5 Star Building Services LLC
01.2024 - 05.2025
Warehouse Forklift Operator
Golani International
07.2023 - 01.2024
Front Desk Medical Receptionist
La Familia Family Medicine
01.2023 - 06.2023
Recruitment Specialist & Customer Service Speciali
Linguava Interpreters
07.2021 - 09.2022
Outbound Sales Agent (Remote)
Allied Global (Comcast Xfinity)
11.2020 - 06.2021
Bookkeeper
Miami Dade College
Bachelor of Science - Science & Letters
Institute Senderos De Luz
No Degree - Logistics And Supply Chain Management
CEUTEC