Fernando Leano

In my role, I developed complex portals that streamlined operations for the company. I designed visually appealing websites that enhanced user experience and engagement. My problem-solving skills enabled me to tackle a wide range of IT challenges, from basic tasks like restarting computers to more difficult issues such as data storage, domain transfers, and leveraging AI.

I took the initiative to learn various programming languages, which allowed me to contribute effectively to different projects. My communication skills were instrumental in building strong relationships with agents, as I conveyed technical information in a clear and persuasive manner, similar to a sales professional.

I played a key role in building the company's infrastructure and implementing numerous automation processes for our CRM and portals. These enhancements not only improved efficiency but also optimized workflows across the organization.

Key points to know:

• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
• Strengthened communication skills through regular interactions with others.
• Gained strong leadership skills by managing projects from start to finish.
• Skilled at working independently and collaboratively in a team environment.

As an account representative I made phone calls to potential clients to explain our sales terms and rates. I focused on clearly communicating the benefits of our products and services.

I followed up with leads to build relationships and answer any questions they had. This helped create trust and led to successful sales.

I also assisted clients with their applications, guiding them through the process to ensure everything went smoothly. My attention to detail and commitment to helping customers contributed to our sales success.