Fernando Lopez
Mesa,AZ
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Field Director
Working America, AFL-CIO
Mesa, AZ
07.2024 - 11.2024
- Lead weekly meetings with field staff to review progress and set goals.
- Assisted in planning and executing field operations for political campaigns.
- Coordinated transportation logistics for door-to-door canvassing teams.
- Organized volunteers to canvass neighborhoods, phone bank, and attend events.
- Evaluated performance of volunteer leaders and provided feedback when needed.
- Implemented a system of tracking poll numbers and other metrics closely.
- Oversaw recruitment of new staff and volunteers in the field office.
- Monitored voter interaction metrics to refine campaign approach.
- Adjusted plans and strategies for the campaign when needed.
- Contributed to public discussions through active participation in regional political forums.
- Ran the field program by making cold calls, knocking on doors, talking to voters and placing signs in yards.
- Recruited, interviewed, and hired volunteers and staff.
- Provided hands-on and proactive leadership to community services staff.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
Assistant General Manager
Little Caesars
Gilbert, AZ
10.2023 - 03.2024
- Identified opportunities for cost savings and operational efficiency improvements.
- Developed and implemented effective strategies to maximize sales and profits.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Prepared weekly schedules for staff members based on their availability.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Led staff training sessions to improve service quality and operational skills.
- Delegated work to staff, setting priorities and goals.
Manager
Sonic
Gilbert, AZ
12.2022 - 10.2023
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
High School Diploma -
Westwood
Mesa, AZ05-2019
Skills
- Campaign strategy
- Voter outreach
- Data analysis
- Customer service
- Team leadership
- Performance evaluation
- Effective communication
- Training development
- Non-profit management
- Time management
- Social media management
- Sales optimization
Accomplishments
- Received multiple awards at Sonic for exceeding company expectations.
- Was given the opportunity to travel with Working America to Michigan and Atlanta.
Certification
- Food handlers card.
Languages
Spanish
Full Professional
French
Elementary
Timeline
Assistant Field Director
Working America, AFL-CIO
07.2024 - 11.2024
Assistant General Manager
Little Caesars
10.2023 - 03.2024
Manager
Sonic
12.2022 - 10.2023
- Food handlers card.
High School Diploma -
Westwood
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