FERNANDO LUNA

Drove membership growth to 3,290 members at San Jacinto location since August 2022.

Oversaw operations with emphasis on cost control, inventory management, and successful new store openings.

Trained managers while conducting site inspections and evaluating operations across multiple locations.

• Created reporting frameworks and visitation reports to enhance weekly and monthly performance tracking.
• Developed employee handbook and hiring materials to support effective recruitment during company start-up phase.

• Managed produce, bakery, meat, café, freezers, and coolers, ensuring efficient operation and high standards.
• Oversaw cleanliness and merchandising as manager on duty, maintaining store presentation and customer satisfaction.
• Facilitated resolution of member issues by coordinating efforts between member services and front-end teams.
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• Launched Santa Ana concept store, leading a team of 108 associates to establish brand presence.
• Oversaw operations of 64,000 sq. ft. retail space, supervising department heads to drive sales growth.
• Promoted to store manager, managing overall operations and developing team cohesion.
• Directed store through liquidation process while ensuring staff stability and support.

Achieved 29% increase in customer satisfaction by implementing targeted strategies.

Led team to elevate customer service operations and sales performance, enhancing overall store experience.

• Reduced shrink by 50% while maintaining operational integrity.
• Achieved excellent audit rating by strictly adhering to best practices, reinforcing operational excellence.
• Streamlined merchandising inventory flow, ensuring on-time accuracy to optimize stock management.