Fernando Mascorro
Reseda,CA
Summary
Hello, my name is Fernando Mascorro, and I am currently a Business Administration – Marketing student at California State University, Northridge, with a growing interest in commercial real estate.
I have developed strong customer service, communication, and teamwork skills through hands-on experience in fast-paced retail environments. I take pride in maintaining high operational standards, assisting customers with professionalism, and supporting team goals to ensure smooth and efficient business operations. Motivated by growth and learning, I am seeking to transition into the commercial real estate and business marketing field, bringing with me a proven ability to deliver quality service, solve problems effectively, and build positive client relationships. My positive, energetic attitude and attention to detail help foster engaging customer experiences and contribute to team success.
Overview
2
2
years of professional experience
Work History
Front End Associate
Food 4 Less Supermarket
09.2024 - Current
- Trusted with closing responsibilities, ensuring the store was secure, organized, and fully prepared for the next business day.
- Verified all products were properly stocked and organized, with damaged or stressed items correctly placed in designated bins.
- Maintained cleanliness and safety throughout the store and parking lot, creating a welcoming shopping environment.
- Assisted customers with questions and purchases, providing knowledgeable and friendly service to enhance satisfaction.
- Ensured attractive, organized product displays to optimize visibility and increase sales opportunities.
- Promoted loss prevention practices, monitored store activity, and minimized inventory shrinkage.
- Trained new associates on store operations, customer service expectations, and closing procedures.
- Collaborated with team members to restock shelves, manage inventory, and meet store presentation standards.
- Adapted efficiently to changing priorities in a fast-paced retail setting, maintaining high performance under pressure.
- Worked flexible hours and volunteered for extra shifts to support team and business needs.
Drive-Thru Cashier and Front Host
Taco Bell
10.2023 - 05.2024
- Maintained a clean, organized, and sanitary dining environment, ensuring a positive experience for all guests.
- Delivered exceptional customer service, ensuring every guest received prompt attention and satisfaction.
- Assisted elderly and disabled customers with ordering and seating, promoting an inclusive and welcoming atmosphere.
- Accurately processed customer orders and handled transactions efficiently in a high-volume drive-thru setting.
- Managed cash transactions, balanced the register, and secured cash deposits in the establishment’s safe.
- Resolved customer inquiries and complaints professionally, maintaining a positive brand image.
- Followed health and safety standards by sanitizing workstations and food preparation areas regularly.
- Worked collaboratively with team members to maintain fast service flow during peak hours.
- Promoted new menu items and upsold add-ons to maximize sales and enhance customer satisfaction.
- Strengthened cash handling accuracy, teamwork, and communication skills through daily operations and leadership trust.
Shoe Detailer Salesman
Shoe MGK
05.2023 - 08.2023
- Sold premium shoe cleaning and restoration products to customers in a high-traffic retail environment.
- Generated over $3,000 in sales within 2.5 months through effective communication and customer engagement.
- Gained hands-on experience in customer service, sales, and product demonstrations, building strong rapport with diverse clients.
- Accurately handled cash transactions and operated the point-of-sale (POS) system with efficiency and precision.
- Maintained the cleanliness, organization, and visual appeal of the work area to support smooth daily operations.
- Applied specialized cleaning techniques tailored to various shoe materials and finishes, ensuring high-quality results.
- Supported inventory management by monitoring stock levels and reporting shortages to supervisors.
- Collaborated with team members to meet and exceed daily sales and production goals.
- Adhered to safety standards when handling cleaning agents and equipment.
- Demonstrated a commitment to continuous learning, staying updated on new products and cleaning innovations.
Education
BBA - Business Administration Marketing
California State University Northridge
Northridge, CA05-2028
Skills
- Front-End Optimization: Applied performance and usability improvements to enhance customer interaction and browsing efficiency
- Merchandising & Display Assembly: Created visually appealing store layouts and product displays to maximize visibility and drive sales
- Product Restocking & Inventory Management: Utilized organizational systems to maintain stock accuracy and ensure consistent product availability
- Retail Transactions & POS Systems: Processed customer purchases with precision, maintaining accuracy in cash handling and transaction logging
- Customer Service & Engagement: Delivered tailored product recommendations and solutions, improving customer satisfaction and repeat business
- Time Management & Team Collaboration: Balanced multiple responsibilities efficiently while supporting teammates to achieve store and project goals
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Front End Associate
Food 4 Less Supermarket
09.2024 - Current
Drive-Thru Cashier and Front Host
Taco Bell
10.2023 - 05.2024
Shoe Detailer Salesman
Shoe MGK
05.2023 - 08.2023
BBA - Business Administration Marketing
California State University Northridge