Fernando Mata

Associate

Walmart

07.2016 - 07.2024

Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Created inviting environment for customers by maintaining store organization and cleanliness.
Used in-store system to locate inventory and place special orders for customers.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Recommended complementary purchases to customers, increasing revenue.
Wrapped, boxed and weighed bakery department products.
Monitored customers for signs of security concerns and escalated issues to management.
Built customer loyalty and retention by delivering excellent shopping experiences.
Provided exceptional services and pleasant shopping experiences to retail customers.
Developed strong rapport with customers and created positive impression of business.
Prioritized helping customers over completing other routine tasks in store.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Enhanced brand visibility, orchestrating participation in industry events and conferences.