FERNANDO MIRANDA
Mountain View,CA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Sr. Vehicle operations specialist
Rivian
10.2022 - 12.2025
- Received vehicles from haulers at rail yard, inspected for damages, wrote work orders for issues, and created asset records for keys in system.
- Performed secondary inspection on vehicle to confirm functionality and identify mechanical and cosmetic issues.
- Cleaned vehicles upon arrival at service center, installed customer-ordered accessories, and conducted final inspections before handing off to delivery team for customer presentation.
- Coordinated daily operations to enhance workflow efficiency across departments.
- Managed inventory levels to ensure timely availability of materials and supplies.
- Assisted in training new team members on operational protocols and safety measures.
- Additional tasks included helping parts department with inventory, intake vehicles coming in for service appointments and dropping off vehicles to customers home once service was complete.
- Conducted regular audits to maintain compliance with company policies and regulations.
Service Assistant
Tesla
11.2021 - 09.2022
- Greeted customers with appointments or walk-ins, informing them of their assigned advisor.
- Delivered exceptional customer service to foster client satisfaction and loyalty.
- Speak with customer over the issues they are having with their vehicle and when they noticed symptoms. hand off information to advisors
- Advise customers, via text message or email, of any additional issues which were found while being worked on their vehicle.
- Prepare loaner vehicles for the day and have them ready in case a customer needs one.
- Washed and vacuumed vehicles to maintain cleanliness and enhance customer satisfaction.
- Move customer cars which are ready for pickup to the front for a smoother pickup.
- Coordinated parking lot activities to optimize space usage and customer access.
- Maintained clean and organized service areas to ensure a welcoming environment.
Delivery Driver
Amazon
03.2021 - 10.2021
- Delivered packages to customers across various locations, ensuring customer satisfaction.
- Coordinated daily package loading into van to optimize delivery workflow.
- Updated dispatch on delivery schedules to ensure timely execution.
- Inspect vehicle daily before getting on the road and after returning to the station.
Customer service associate
Walmart
10.2019 - 03.2021
- Addressed customer inquiries and resolved issues promptly, enhancing customer satisfaction.
- Processed customer returns and money services, ensuring smooth transactions.
- Maintained product displays and stocked shelves, contributing to optimal shopping experience.
Education
High school diploma -
Andrew P. Hill High School
San Jose, CA05-2018
Skills
- Inventory management
- Quality assurance
- Project coordination
- Customer relationship management
- Time management
- Team collaboration
- Attention to detail
- Effective communication
Languages
Spanish
Native/ Bilingual
Timeline
Sr. Vehicle operations specialist
Rivian
10.2022 - 12.2025
Service Assistant
Tesla
11.2021 - 09.2022
Delivery Driver
Amazon
03.2021 - 10.2021
Customer service associate
Walmart
10.2019 - 03.2021
High school diploma -
Andrew P. Hill High School