Fernando Miranda Campos
Summary
Dedicated and organized individual with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service, physical work, and communication skills.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Financial Advisor
Primerica Inc.
Houston
08.2022 - 06.2025
- Advised clients on tailored investment strategies and comprehensive financial planning options to align with their goals.
- Interviewed clients to assess income, expenses, financial objectives, and risk tolerance, enabling the creation of customized financial plans.
- Developed personalized financial portfolios to meet client needs.
- Collaborated with clients to set financial goals and objectives.
- Educated clients on relevant insurance products and effective investment techniques to enhance financial literacy.
- Communicated regularly with clients via phone, email, or video conferencing regarding their financial matters.
Customer Service Representative
H-E-B
Richmond
12.2017 - 05.2024
- Resolved customer complaints with empathy and professionalism, ensuring customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Responded to customer inquiries with accurate information about products and services, enhancing customer experience.
- Cultivated strong customer relationships through personalized assistance, fostering repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained product knowledge to provide informed suggestions to customers.
- Trained new staff on customer service protocols and best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Kinesiology
University of Houston
Sugar Land, TX 05.2017 - 05.2020
B.F. Terry High School
Rosenberg, TXSkills
- Impeccable customer service
- Sharp thinking for problem solutions and de-escalating intense situations
- Characteristics and attitude of a leader to take initiative
- Efficient agile ability to learn
- Responsible, trustworthy, punctual, hardworking
- Precise understanding of movement and mechanism of human body
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Mixed Martial Arts
References
References available upon request.
Timeline
Financial Advisor
Primerica Inc.
08.2022 - 06.2025
Customer Service Representative
H-E-B
12.2017 - 05.2024
Kinesiology
University of Houston
05.2017 - 05.2020
B.F. Terry High School