Fernando Mora
South Gate,CA
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
McDonald's
South Gate, CA
09.2022 - Current
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Supervised cash handling processes to ensure accuracy of transactions.
- Maintained inventory by checking merchandise to determine levels.
Shift Manager
McDonald's
South Gate, CA
07.2019 - 09.2022
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Assisted in resolving escalated customer service issues in a timely manner.
- Reviewed financial statements to meet targets during shift.
- Communicated with other shift managers to facilitate continuum of customer service.
- Responded quickly and effectively to emergency situations as they arose.
- Directed and led employees and team members on effective operations, methods and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Education
Bachelor of Arts - General
California State University, Los Angeles
Los Angeles, CA12-2025
Skills
- Customer service
- Employee coaching
- Inventory counting
- POS systems
- Store operations
- Mentoring and coaching
- Team building and leadership
- Upselling and cross selling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Store Manager
McDonald's
09.2022 - Current
Shift Manager
McDonald's
07.2019 - 09.2022
Bachelor of Arts - General
California State University, Los Angeles
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