Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Fernando Morales

Reading,PA

Summary

Private pilot with experience in general aviation, passionate about navigation and flight safety. Committed to excellence and continuous development, with skills in time management and decision-making under pressure. Able to operate aircraft under various conditions, guaranteeing a safe and efficient flight experience. Also dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience
2
2
Certification

Work History

Customer Service Representative

Enalas
Dominican Republic
05.2024 - 12.2024
  • In my role as a customer service representative at an aviation school, I was responsible for collecting and processing payments for various services provided to clients. I also created applications for students that were submitted to federal aviation agencies, ensuring compliance with all necessary regulations and requirements. Additionally, I managed the enrollment process for new students, guiding them through each step to facilitate a smooth transition into the program. My responsibilities included addressing inquiries and concerns from students and clients, providing information about courses and services, and maintaining a high level of customer satisfaction by being attentive and responsive to their needs. This role allowed me to develop strong communication skills and a keen understanding of the aviation industry’s requirements.

Customer Service Representative

Teleperformance
Dominican Republic
01.2022 - 05.2024
  • In my role as a customer service representative for a telecommunications company (TELEPERFORMANCE CALL CENTER;“Cricket wireless ”), I was responsible for troubleshooting various issues that customers experienced with their mobile devices. This involved diagnosing problems and providing effective solutions to ensure customer satisfaction. Additionally, I processed payments for phone services, managed payment arrangements to help customers with their billing needs, and facilitated the sale of mobile phones to meet diverse customer requirements. Furthermore, I excelled in communicating clearly and empathetically with clients, demonstrating a strong understanding of the products and services offered, and ensuring a seamless customer experience by following up on inquiries and resolving issues promptly. My dedication to customer service helped foster positive relationships and build trust with our clients.

Education

Private Pilot - Aviation

Zoherga
Dominican Republic
07-2021

High School Diploma -

ITESA
Dominican Republic
08-2020

Skills

  • Customer service
  • Payment processing
  • Regulatory compliance
  • Issue resolution
  • Customer relationship management
  • Sales support
  • Communication skills
  • Active listening
  • Problem solving
  • Conflict resolution
  • Team collaboration
  • Time management
  • Product sales
  • De-escalation techniques
  • Strong teamwork
  • Quality control
  • Project management
  • Client relations
  • Call center experience
  • Computer proficiency
  • Conflict mediation

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Private pilot license
  • Life and health insurance license

References

References available upon request.

Timeline

Customer Service Representative

Enalas
05.2024 - 12.2024

Customer Service Representative

Teleperformance
01.2022 - 05.2024

Private Pilot - Aviation

Zoherga

High School Diploma -

ITESA

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