Fernando Morales
Orange,CA
Summary
Dynamic Barista Shift Supervisor at Starbucks with a proven track record in enhancing customer service and operational efficiency. Expert in cash handling and barista training, I successfully implemented process improvements that boosted workflow during peak hours, while fostering a collaborative team environment and ensuring compliance with food safety standards.
Offering strong interpersonal skills and passion for creating high-quality coffee experiences, ready to learn and develop within this dynamic environment. Brings understanding of customer service excellence and effective communication, ensuring smooth daily operations and customer satisfaction. Ready to use and develop organizational skills and team leadership abilities in the Heavy Civil Engineering Internship position.
Overview
4
4
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
12.2021 - Current
- Supervised daily operations, ensuring high-quality customer service and product consistency.
- Trained and mentored new baristas on beverage preparation and customer engagement techniques.
- Managed inventory levels, placing orders to maintain stock of essential supplies and ingredients.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Resolved customer inquiries and complaints, fostering a positive store environment and experience.
- Monitored adherence to health and safety standards, maintaining compliance for food handling practices.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Accurately completed end-of-day financial tasks worth over $[Amount] of cash and card transactions daily.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
Bachelor of Science -
California State University, Long Beach
Long Beach, CA06-2029
High School Diploma -
El Modena High School
Orange, CA06-2023
Skills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Drink preparation speed
- Scheduling coordination
- Adaptability to change
- Order processing efficiency
- Food safety compliance
- Customer service
- Cash handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista Shift Supervisor
Starbucks
12.2021 - Current
Bachelor of Science -
California State University, Long Beach
High School Diploma -
El Modena High School
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