Fernando Murillo
Dallas
Summary
Dynamic sales professional with a proven track record at Sherwin-Williams, excelling in customer relations and territory growth. Leveraging strong interpersonal communication skills, I consistently exceeded sales quotas and enhanced client satisfaction through tailored solutions and strategic sales initiatives. Committed to driving results and fostering lasting customer relationships.
Overview
15
15
years of professional experience
Work History
Sales Representative
Sherwin-Williams
11.2018 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Assistant Manager
Sherwin-Williams
02.2018 - 11.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
Sherwin-Williams
01.2017 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Logistics Coordinator
Sonoco
01.2016 - 01.2017
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
Military Police
US Army
04.2013 - 02.2016
- Assisted in the development of improved standard operating procedures for Military Police operations through regular review of current practices.
- Actively participated in ongoing professional development opportunities to stay current on best practices within the field of law enforcement.
- Improved base safety by enforcing strict adherence to military regulations and protocols.
- Enhanced security by conducting thorough patrols and inspections of military facilities.
- Collaborated with intelligence personnel to analyze potential threats, informing strategic decision-making processes.
- Assisted in maintaining order during emergency situations, ensuring rapid response and efficient evacuation procedures.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
Automated Logistical Specialist (92A)
US Army
02.2010 - 03.2013
- Prepared detailed reports on logistical activities for leadership review, highlighting areas requiring improvement or additional resources.
- Participated in continuous improvement initiatives by identifying opportunities for increased efficiency and effectiveness within the logistical operations.
- Supervised maintenance schedules for vehicles and equipment within the unit''s fleet, ensuring optimal functionality throughout deployment periods.
- Maintained accountability for millions of dollars'' worth of equipment, ensuring proper storage and tracking procedures were followed.
- Oversaw disposal or redistribution of excess or obsolete assets according to established guidelines.
- Managed inventory control for a large warehouse, ensuring accurate record-keeping and timely reordering of supplies.
- Conducted regular audits of inventory records to identify discrepancies quickly and implement corrective actions proactively.
- Met or exceeded production goals and objectives by following strict procedures.
Education
Diploma -
Cordova HS
Cordova, TN05.2009
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Sales closing
- Sales strategy development
- Relationship selling
- Territory growth
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Sherwin-Williams
11.2018 - Current
Assistant Manager
Sherwin-Williams
02.2018 - 11.2018
Sales Associate
Sherwin-Williams
01.2017 - 02.2018
Logistics Coordinator
Sonoco
01.2016 - 01.2017
Military Police
US Army
04.2013 - 02.2016
Automated Logistical Specialist (92A)
US Army
02.2010 - 03.2013
Diploma -
Cordova HS
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