FERNANDO NOGUERA
SUGAR LAND,TEXAS
Summary
Management professional with a proven track record in enhancing tenant relations, increasing occupancy rates, and minimizing evictions. Expertise in event coordination drives resident engagement and satisfaction. Demonstrated ability to optimize marketing strategies and stabilize teams, ensuring efficient operations. Detail-oriented approach combined with high energy fosters a productive environment.
Overview
14
14
years of professional experience
Work History
Sr. Assistant Community Manager
Pavilion Place Apartments
Houston, Texas
06.2021 - Current
- Oversaw operations for 1,000+ unit community, achieving high occupancy and financial performance.
- Streamlined budget preparations and monitored expenses to maximize NOI through cost-saving initiatives.
- Analyzed leasing data to forecast trends and optimize effective marketing strategies.
- Enhanced tenant relations, reducing eviction rates by 16% through effective communication.
- Implemented digital tenant portal, improving community engagement and communication channels.
- Cultivated supportive team environment that encouraged staff development and improved service delivery.
- Facilitated lease renewals and transfers, increasing resident retention and engagement levels.
RESIDENT SERVICE COORDINATOR/LEASING CONSULTANT
5401 Chimney Rock
Houston, Texas
04.2020 - 06.2021
- Managed tenant inquiries, complaints, and service requests to ensure satisfaction.
- Responded promptly to emergency calls regarding safety concerns and urgent issues.
- Coordinated move-in and move-out processes for new and existing tenants.
- Processed applications for prospective tenants, including collection of application fees.
- Drafted rental contracts and lease agreements for tenant occupancy.
- Resolved tenant conflicts swiftly to maintain a harmonious living environment.
FOUNDER & OPERATION MANAGER
Majestkids Playland
Sugar Land, Texas
02.2015 - 03.2020
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Managed budgets and vendor relations, ensuring financial stability and growth.
- Designed safety protocols, maintaining a clean and efficient facility.
- Hired and trained diverse team, fostering a collaborative work environment.
- Built community ties, driving repeat business and customer loyalty.
PERSONAL BANKER
Wells Fargo Bank
Rosenberg, Texas
05.2013 - 02.2015
- Guided clients to financial products, building trust and enhancing relationships.
- Improved account opening, boosting onboarding efficiency.
- Analyzed portfolios, recommending tailored solutions for personalized service.
- Promoted services, increasing customer engagement significantly.
MANAGER TRAINEE
Aldi Inc
Missouri City, Texas
07.2011 - 02.2013
- Completed an intensive training program to develop skills in preparation for a store management role.
- Assisted in daily store operations, including inventory management, cash handling, and staff supervision.
- Supported ALDI's expansion into the Houston market.
- Delivered exceptional customer service while implementing company standards for merchandising.
- Gained hands-on experience in profit and loss analysis, and labor management.
Education
BACHELORS DEGREE - Business Administration
Scottsdale Community College
Scottsdale, Arizona06.2008
ASSOCIATES DEGREE - Interior Design
Scottsdale Community College
Scottsdale, AZ06.2005
Skills
- Community management and tenant relations
- Event coordination
- Customer service excellence
- Marketing communications strategies
- Revenue and budget management
- Leasing and lease renewals
- Property inspections and resident retention
- Eviction processes expertise
- Payment collection
- Property inspections
Hobbies and Interests
- Motorcycling: Passionate about long-distance motorcycle riding, with memorable journeys to Alaska and across Europe.
- Tennis: Active tennis player with a strong competitive spirit. Enjoy both singles and doubles play, consistently working to improve skills and strategy while fostering teamwork and resilience on and off the court.
Languages
- English, Highly proficient
- Spanish, Native
Timeline
Sr. Assistant Community Manager
Pavilion Place Apartments
06.2021 - Current
RESIDENT SERVICE COORDINATOR/LEASING CONSULTANT
5401 Chimney Rock
04.2020 - 06.2021
FOUNDER & OPERATION MANAGER
Majestkids Playland
02.2015 - 03.2020
PERSONAL BANKER
Wells Fargo Bank
05.2013 - 02.2015
MANAGER TRAINEE
Aldi Inc
07.2011 - 02.2013
BACHELORS DEGREE - Business Administration
Scottsdale Community College
ASSOCIATES DEGREE - Interior Design
Scottsdale Community College
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