Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fernando Nolasco

Houston,TX

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Jack in the Box. Proven ability to enhance customer satisfaction through effective problem-solving and cash handling. Recognized for maintaining a positive attitude under pressure while managing store operations and fostering a collaborative team environment.

Overview

3
3
years of professional experience

Work History

Cashier Team Lead

Jack in the Box
03.2025 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Counter Service Pizza Maker

Pizza Hut
07.2024 - Current
  • Maintained a positive attitude under pressure, contributing to a pleasant working environment for both staff and customers alike.
  • Streamlined order fulfillment by effectively managing multiple tasks such as dough preparation, topping assembly, and oven monitoring.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
  • Acquired skillset to independently manage store closure duties at the age of 17.
  • Took and processed over customer orders.

Call Center Representative

ReconMR
09.2023 - 12.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Sales Associate

NWP
08.2022 - 10.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Gained proficiency in handling job-specific tasks and responsibilities.

Education

High School Diploma -

Sharpstown High School
Houston

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Positive attitude
  • Flexible schedule
  • Team management
  • Store opening and closing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Persian
Elementary

Timeline

Cashier Team Lead

Jack in the Box
03.2025 - Current

Counter Service Pizza Maker

Pizza Hut
07.2024 - Current

Call Center Representative

ReconMR
09.2023 - 12.2023

Sales Associate

NWP
08.2022 - 10.2022

High School Diploma -

Sharpstown High School

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Fernando Nolasco