Fernando Oaxaca
Naples,FL
Summary
Detail-oriented bartender with expertise in mixology and customer relationship management. Committed to maintaining high standards of cleanliness and service, consistently resolving guest inquiries and enhancing overall dining experiences.
Overview
17
17
years of professional experience
Work History
Bartender
Bayside Seafood Bar & Grille
Naples, Florida
01.2009 - 11.2025
- Mixed cocktails and beverages according to standard recipes and customer preferences.
- Maintained cleanliness of bar area, ensuring compliance with health and safety standards.
- Assisted guests with menu selections, enhancing their dining experience at the restaurant.
- Collaborated with kitchen staff to coordinate timely food and drink service.
- Trained new bartenders on techniques, menu items, and customer service protocols.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Created a welcoming environment through attentive service and friendly interactions with patrons.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Education
High School Diploma -
Naples High
Naples, FL06-2012
Skills
- Cocktail preparation
- POS system operation
- Inventory management
- Menu development
- Compliance adherence
- Customer relationship management
Languages
English
Professional
Spanish
Professional
Timeline
Bartender
Bayside Seafood Bar & Grille
01.2009 - 11.2025
High School Diploma -
Naples High