Fernando Ortega
San Antonio,TX
Summary
Dynamic professional with extensive experience in moving services, agriculture, restaurant management, and customer service. Adept at transforming challenges into opportunities, Spearheaded operations at Feder Services, boosting customer satisfaction and efficiency. Skilled in operational management and project coordination, Excel in roles from project management to agricultural practices. Bilingual in English and Spanish, I foster team productivity and client relations, blending technical proficiency with strong interpersonal skills.
Overview
4
4
years of professional experience
Work History
General Manager
Feder Services
03.2023 - Current
- Supervised daily operations of two restaurants, ensuring high standards of food quality and customer service.
- Managed staff scheduling, training, and performance evaluations.
- Oversaw inventory management, procurement, and cost control to maximize profitability.
- Developed and implemented marketing strategies to attract new customers and retain existing ones.
Farmer
Green Bexar Farm
06.2022 - 11.2022
- Maintained and repaired various farming equipment.
- Enforced proper storage of crops, fertilizers and materials used in agricultural production.
- Utilized crop rotation and soil management techniques to maximize yield and maintain soil health.
- Maintained detailed records of planting schedules, crop yields, and livestock health for reporting and future planning.
- Trained and supervised farmhands in proper use of farm equipment and safety protocols.
- Operated various types of agricultural machinery, including tractors, plows, harvesters, and irrigation systems to improve efficiency and productivity.
Project Manager / Customer Service Representative
ILOVEACEITE
09.2021 - 06.2022
- Managed online order processing, ensuring accurate and timely fulfillment of customer purchases.
- Provided exceptional customer service, handling inquiries, complaints, and feedback professionally.
- Coordinated and executed marketing and promotional campaigns to drive online sales.
- Monitored inventory levels and collaborated with suppliers to maintain stock availability.
Ranch Hand
Vilhest Ranch
02.2021 - 09.2021
- Ensured timely feeding and care of animals by adhering to strict schedules.
- Daily ranch operations including feeding, herding, and medical care of livestock.
- Maintained equipment and ranch structures.
- Repaired equipment and animal living spaces.
- Maintained and repaired farm equipment and structures.
Mover / Equipment Handler / Truck Driver /Quotation Specialist
San Antonio Moving Service
09.2020 - 02.2021
- Mover: Efficiently and safely handled clients' possessions, ensuring timely and damage-free transportation.
- Equipment Handler: Managed the organization and maintenance of moving equipment, ensuring readiness and functionality for each job.
- Truck Driver: Operated moving trucks of various sizes, adhering to safety regulations and delivering exceptional service.
- Quotation Specialist: Prepared accurate and competitive quotes for clients, taking into consideration distance, load size, and additional services.
- Customer Service: Provided outstanding support to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Education
Applied Farm Management - Agricultural Business And Management
Royal Agricultural University
Cirencester UK06.2020
Skills
- Multifunctional Expertise: Skilled in handling multiple roles efficiently, from equipment handling and truck driving to customer service and project management
- Customer Service Excellence: Strong ability to provide excellent customer support and resolve issues effectively
- Operational Management: Expertise in overseeing daily operations, staff management, and cost control
- Project Management: Skilled in managing projects from conception to completion, ensuring timely delivery and quality standards
- Logistics and Transportation Proficiency: Proficient in handling, moving, and transporting goods safely and efficiently
- Agricultural Knowledge: Experience in agricultural and livestock practices, including crop planting, cultivation, and harvesting
- Agricultural Machinery: Proficient in operating various types of agricultural machinery, including tractors, plows, harvesters, and irrigation systems
- Marketing and Sales: Ability to develop and implement marketing strategies and promotions to attract and retain customers
- Technical Proficiency: Familiarity with various software applications related to inventory management, customer relationship management, and order processing
- Bilingual Communication: Fluent in English and native Spanish, facilitating effective communication with a diverse range of clients and colleagues
Timeline
General Manager
Feder Services
03.2023 - Current
Farmer
Green Bexar Farm
06.2022 - 11.2022
Project Manager / Customer Service Representative
ILOVEACEITE
09.2021 - 06.2022
Ranch Hand
Vilhest Ranch
02.2021 - 09.2021
Mover / Equipment Handler / Truck Driver /Quotation Specialist
San Antonio Moving Service
09.2020 - 02.2021
Applied Farm Management - Agricultural Business And Management
Royal Agricultural University
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