Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Fernando Ortega

Dallas,TX

Summary

Dynamic Production Supervisor with a proven track record at Ferrellgas, excelling in process improvement and team leadership. Skilled in quality control and safety compliance, I implemented cost-saving measures that enhanced efficiency and product quality. Adept at employee training and performance evaluation, I foster a culture of excellence and accountability.

Overview

22
22
years of professional experience

Work History

Production Supervisor

Ferrellgas
12.2023 - Current
  • Collaborated with management team to develop strategies for improving efficiency in the production area.
  • Supervised a team of 30+ employees, ensuring tasks were completed efficiently, accurately, and safely.
  • Ensured safety regulations were followed by all personnel in the production area.
  • Implemented cost-saving measures while maintaining high levels of product quality.
  • Identified opportunities for process improvements through analysis of existing workflows.
  • Trained new staff on production processes and procedures.
  • Monitored inventory levels and ordered materials as needed to maintain production operations.
  • Reviewed individual employee performance to correct issues and enhance productivity.
  • Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Maintained accurate records of daily production activities.
  • Performed regular quality checks throughout the production process to ensure customer specifications were met.

Operations Supervisor

Geodis Logistics
Dallas, TX
03.2017 - 09.2023
  • Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
  • Ensured compliance with all safety regulations in the workplace.
  • Analyzed data related to production, distribution, quality control, inventory levels.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Implemented cost-saving measures throughout the organization's operations.
  • Maintained accurate records of employee attendance and performance reviews.
  • Identified areas of improvement and developed strategies to increase efficiency.

New Home Sales Consultant

Summit Homes
01.2016 - 02.2017
  • Promoted and marketed newly constructed homes at seven residential developments.
  • Demonstrated homes, assisted with the selection of floor plans, and resolved customer service issues..
  • Pre-qualified prospects, assisted with completing applications, finance documents, and closed sales.
  • Consistently exceeded goals for new sales and customer satisfaction.
  • Provided detailed information on floor plans, design options, and current incentives to potential buyers.

Lead Installer

GFI Construction
06.2013 - 12.2015
  • Analyze, comprehend, and execute blueprints to ensure construction projects are built according to design specifications.
  • Fulfill client work orders and ensure the tasks are completed meticulously and in a timely manner.
  • Developed strategies to improve system performance and reliability by making recommendations regarding upgrades or changes in design specifications.
  • Ensured compliance with all relevant security protocols during installation process.
  • Performed troubleshooting to diagnose and resolve system issues.
  • Assembled and mounted electronic equipment following technical guidelines and safety standards.
  • Implemented custom installations based on client specifications, maintaining high standards of quality and aesthetics.
  • Conducted pre-installation site visits to measure, evaluate, and plan installations, reducing project delays.
  • Configured and tested installed systems, ensuring functionality meets customer and manufacturer specifications.
  • Adhered to local building codes and safety regulations in all installation activities.

Restaurant Manager

Fredo's Italian Trattoria
03.2012 - 05.2013
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Hire, train, supervise, and schedule kitchen and service staff.
  • Manage purchasing and inventory control to ensure sufficient levels of high-quality product.
  • Managed accounts payable, accounts receivable and payroll.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Compile, analyze, and interpret financial data to develop accurate projections and ensure profitability.

Hotel Manager

Best Western Hotels & Resorts
02.2008 - 02.2012
  • Provided training to staff in customer service, safety, and other topics related to hospitality industry.
  • Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
  • Managed budgeting processes including forecasting revenues and expenses for the hotel.
  • Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
  • Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
  • Developed strategic plans for increasing occupancy rates and improving overall profitability.
  • Ensured that guests received prompt, courteous attention throughout their stay.
  • Handled guest complaints professionally and efficiently.
  • Developed and implemented hotel policies and procedures.
  • Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.
  • Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
  • Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.

Front Desk Agent

Hilton Anatole
03.2006 - 12.2008
  • Verified accuracy of room rates and other charges during check-in process.
  • Resolved customer complaints promptly and courteously.
  • Provided excellent customer service while upholding company policies.
  • Inputted guest information into computer system accurately and securely.
  • Assisted with check-in and check-out procedures for guests.
  • Addressed customer needs in a timely manner.
  • Provided information about hotel amenities, services, and local attractions.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Data Entry Clerk

Sourcecorp
03.2003 - 01.2006
  • Maintained confidentiality of sensitive information.
  • Organized files according to established procedures for easy retrieval later on.
  • Operated various office equipment such as scanners, printers. when required.
  • Verified accuracy and completeness of data entry into the database system.
  • Scanned documents into appropriate databases for storage purposes.
  • Performed data entry from paper documents, emails, and other sources into computer systems.

Education

GED -

Sunset High School
Dallas, TX
05-2003

Skills

  • Team supervision
  • Process improvement
  • Quality control
  • Safety compliance
  • Strong written and verbal communication
  • Self-motivated
  • Employee training
  • Performance evaluation
  • Customer service
  • Workforce management
  • Conflict resolution
  • Effective communication
  • Time management
  • Logistics
  • Equipment monitoring
  • Compliance
  • Schedule oversight
  • Employee leadership
  • Staff development
  • Scheduling coordination
  • Workflow optimization
  • Standard operating procedures
  • Quality assurance expertise
  • Data analytics
  • Coordinating daily operations
  • Hiring and training
  • Organizational skills

References

REFERENCES UPON REQUEST

Languages

Spanish
Professional

Timeline

Production Supervisor

Ferrellgas
12.2023 - Current

Operations Supervisor

Geodis Logistics
03.2017 - 09.2023

New Home Sales Consultant

Summit Homes
01.2016 - 02.2017

Lead Installer

GFI Construction
06.2013 - 12.2015

Restaurant Manager

Fredo's Italian Trattoria
03.2012 - 05.2013

Hotel Manager

Best Western Hotels & Resorts
02.2008 - 02.2012

Front Desk Agent

Hilton Anatole
03.2006 - 12.2008

Data Entry Clerk

Sourcecorp
03.2003 - 01.2006

GED -

Sunset High School

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Fernando Ortega