Fernando Osuna
Los Angeles,CA
Summary
Experienced in customer relationship management, consistently delivering high levels of customer satisfaction and retention. Skilled in utilizing persuasive communication techniques to drive sales and cultivate customer loyalty. Proven track record of effectively collaborating with team members to achieve sales objectives and uphold a positive store environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
The Walt Disney Studio Store
11.2024 - Current
- Delivered exceptional customer service, enhancing guest experiences and fostering brand loyalty.
- Maintained knowledge of product features, enabling effective recommendations to customers.
- Developed strong relationships with guests through personalized interactions, contributing to repeat business opportunities.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Team, Talent, and Department Full-Time Athlete
Nike
03.2022 - Current
- Demonstrated leadership and development of others through hosting Ready Set GO (RSG) training for multiple classes of seasonal athletes with proven results that have landed 6 of the 11 athletes onboarded within the past year permanent roles within Nike
- Solicited and delivered feedback through monthly touch bases with coaches and mid-year/year-end Coaching for Excellence Conversations (CFE)
- Utilized feedback received to remain aligned with my goals and improve areas of opportunity
- Routinely handle large amounts of cash, including counting tills and nightly deposits
- Curating the consumer journey and providing a premium shopping experience, contributing to higher UPT and conversion
- Partnership with other locations to locate and reserve product based on consumer needs
- Perform daily Back of House (BOH) cadences including receiving shipment, processing product, partnering with stores to designate where out of season product will be transferred to and fulfilling Ship from Store orders
Sales Associate
Crocs
05.2020 - 02.2022
- Assisted customers with product selection, sizing and styling
- Provided accurate information about products, prices and services
- Conducted inventories on a regular basis to track stock levels
- Upsold additional items based on customer interests and needs
- Suggested ideas for improving store operations and increasing profits
- Proficient in operating cash registers, processing payments, and handling cash, with zero discrepancies or errors
Education
High School Diploma -
Los Angeles School of Global Studies
Los Angeles, CA06.2019
Skills
- Soft Skills: Highly motivated employee with a desire to take on new challenges Strong work ethic, adaptability, and exceptional interpersonal skills Adept at working effectively unsupervised and quickly mastering new skills
- Hard Skills: Bilingual (English and Spanish) Microsoft Office, Powerpoint, Excel, and Computer literacy Over 7 years working in Customer service/ experience
Community Service
Nike Run Club, 5K Run, Glendale & El Segundo, CA, Help the community check in and sign up for Nike's membership to get the full experience, Organized a system for the community to leave their belongings and retrieve them at the end, Ran with Nike El Segundo's community
Timeline
Sales Associate
The Walt Disney Studio Store
11.2024 - Current
Team, Talent, and Department Full-Time Athlete
Nike
03.2022 - Current
Sales Associate
Crocs
05.2020 - 02.2022
High School Diploma -
Los Angeles School of Global Studies
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