Fernando Perez

Dedicated and seasoned hospitality professional with extensive experience as an Ambassador Supervisor and Front Desk Agent. Demonstrated ability to effectively manage guest services, ensuring exceptional experiences and satisfaction. Skilled in supervising and training staff to uphold high service standards and exceed guest expectations. Proficient in handling diverse guest inquiries, managing reservations, and resolving issues promptly and courteously. Adept at fostering positive relationships with guests, colleagues, and stakeholders, contributing to a welcoming and collaborative work environment. Proven track record of consistently delivering outstanding service while maintaining professionalism and attention to detail in fast-paced hospitality settings.