Summary
Overview
Work History
Education
Skills
Timeline
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Fernando Pincay Ocampo

Fernando Pincay Ocampo

Silverdale,WA

Summary

Versatile and dynamic, with a proven track record at Crabtree Brands LLC, I excel in fast-paced environments, enhancing customer satisfaction and maintaining high sanitation standards. Skilled in POS system operation and exceptional customer service, I consistently contribute to team success and operational efficiency.

Courteous and professional Cafe Clerk experienced in preparing and delivering quality beverages and food for customers while maintaining clean and comfortable establishment. Provides safe and clean conditions and attractive product displays to uphold company standards.

Overview

3
3
years of professional experience

Work History

Cafe Associate

Crabtree Brands LLC (ChocMo Café)
05.2024 - Current
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Checked proper temperature of food to maintain food safety standards and reduce illness.
  • Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment.
  • Prepared sandwiches, soups, salads and beverages using grill, microwave, and steam tables to promote fresh and quality products.
  • Managed cash register operations, ensuring accurate transactions and balancing end-of-day reports.

Food Runner

Crabtree Brands LLC (Crabtree Kitchen Bar)
05.2024 - Current
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Greeted customers and provided outstanding customer service.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.

Housekeeping Room Attendant

Hilcrest Inn
01.2024 - 05.2024
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Pizza Cook

Fultanos Pizza
09.2023 - 05.2024
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.

Busser

Pig N' Pancake
06.2022 - 09.2023
  • Trained new staff in bussing and cleaning procedures.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.

Education

High School Diploma -

Luz Del Evangelio
Ecuador
03-2018

Skills

  • Food safety
  • Sanitation standards
  • Cleanliness
  • Cash handling proficiency
  • Espresso machine operation
  • POS system operation
  • Menu memorization
  • Organization
  • Cafe inventory
  • Barista expertise
  • Pastry display
  • Customer service

Timeline

Cafe Associate

Crabtree Brands LLC (ChocMo Café)
05.2024 - Current

Food Runner

Crabtree Brands LLC (Crabtree Kitchen Bar)
05.2024 - Current

Housekeeping Room Attendant

Hilcrest Inn
01.2024 - 05.2024

Pizza Cook

Fultanos Pizza
09.2023 - 05.2024

Busser

Pig N' Pancake
06.2022 - 09.2023

High School Diploma -

Luz Del Evangelio
Fernando Pincay Ocampo