Fernando Pineda
Los Angeles,CA
Summary
Dynamic and customer-focused professional with a proven track record at In-N-Out Burger, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Adept at multitasking and maintaining a clean environment, ensuring a safe and enjoyable experience for all patrons.
Overview
2
2
years of professional experience
Work History
Crew Member
Yoshinoya
11.2025 - Current
- Provided exceptional customer service by efficiently processing orders and addressing customer inquiries.
- Maintained cleanliness and organization of workstations to ensure a safe environment for team members and customers.
- Collaborated with team members to streamline daily operations, enhancing overall workflow efficiency.
- Always welcome customers the moment they step in the door
Construction Assistant
Eli’s Contractors
03.2024 - 02.2025
- Supported project leads by organizing materials and tools for efficient workflow.
- Collaborated with team members to complete tasks within set timelines and quality standards.
- Maintained clean and organized workspaces, promoting a safe environment for all personnel.
- Learned operation of various construction tools and equipment under supervision.
- Engaged in training sessions to enhance skills in construction techniques and safety measures.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
- Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
- Assisted in daily site operations, ensuring adherence to safety protocols and regulations.
- Since I would sometimes work on houses with tenants still inside, I always ensured that I made them feel comfortable when working
Service Crew Member
In-N-Out Burger
06.2023 - 09.2023
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with orders, providing excellent service and support.
- Always greeted customers with a smile
- Never rushed a customer when ordering
- I always make sure to put the customer’s needs first
- Operated cash register, processed transactions accurately, and handled payments.
- Prepared food and beverages according to standardized recipes and procedures.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Adapted quickly to changing priorities in fast-paced environment.
- Followed safety protocols for food handling and equipment usage diligently.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Engaged with customers to enhance their dining experience through attentive service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Operated cash registers and POS systems, handling over $Amount in cash daily.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Education
No Degree -
Abram Friedman Occupational Center
1646 S Olive St Los Angeles, CA 90015 United StateSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Customer engagement
- Cash handling
- Cleaning
- Attention to detail
- Self-discipline
- Interactive communication skills
- Flexible schedule
- Safety awareness
- Initiative and Self-motivation
- Basic math
- Verbal and written communication
- Heavy lifting
- Telephone etiquette
- Visual communication
- Complex Problem-solving
- Salesmanship
- Willingness to learn
- Reliability and punctuality
- Task prioritization
- Quality assurance
Languages
Spanish
Professional Working
Timeline
Crew Member
Yoshinoya
11.2025 - Current
Construction Assistant
Eli’s Contractors
03.2024 - 02.2025
Service Crew Member
In-N-Out Burger
06.2023 - 09.2023
No Degree -
Abram Friedman Occupational Center