Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fernando Pineda

Los Angeles,CA

Summary

Dynamic and customer-focused professional with a proven track record at In-N-Out Burger, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Adept at multitasking and maintaining a clean environment, ensuring a safe and enjoyable experience for all patrons.

Overview

2
2
years of professional experience

Work History

Crew Member

Yoshinoya
11.2025 - Current
  • Provided exceptional customer service by efficiently processing orders and addressing customer inquiries.
  • Maintained cleanliness and organization of workstations to ensure a safe environment for team members and customers.
  • Collaborated with team members to streamline daily operations, enhancing overall workflow efficiency.
  • Always welcome customers the moment they step in the door

Construction Assistant

Eli’s Contractors
03.2024 - 02.2025
  • Supported project leads by organizing materials and tools for efficient workflow.
  • Collaborated with team members to complete tasks within set timelines and quality standards.
  • Maintained clean and organized workspaces, promoting a safe environment for all personnel.
  • Learned operation of various construction tools and equipment under supervision.
  • Engaged in training sessions to enhance skills in construction techniques and safety measures.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
  • Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
  • Assisted in daily site operations, ensuring adherence to safety protocols and regulations.
  • Since I would sometimes work on houses with tenants still inside, I always ensured that I made them feel comfortable when working

Service Crew Member

In-N-Out Burger
06.2023 - 09.2023
  • Maintained cleanliness and organization of workstations and dining areas.
  • Assisted customers with orders, providing excellent service and support.
  • Always greeted customers with a smile
  • Never rushed a customer when ordering
  • I always make sure to put the customer’s needs first
  • Operated cash register, processed transactions accurately, and handled payments.
  • Prepared food and beverages according to standardized recipes and procedures.
  • Collaborated with team members to ensure efficient workflow during peak hours.
  • Adapted quickly to changing priorities in fast-paced environment.
  • Followed safety protocols for food handling and equipment usage diligently.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Engaged with customers to enhance their dining experience through attentive service.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept customers and crew areas organized.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
  • Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
  • Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.
  • Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
  • Operated cash registers and POS systems, handling over $Amount in cash daily.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Stocked shelves to organize aisles in assigned department.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Education

No Degree -

Abram Friedman Occupational Center
1646 S Olive St Los Angeles, CA 90015 United State

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Customer engagement
  • Cash handling
  • Cleaning
  • Attention to detail
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule
  • Safety awareness
  • Initiative and Self-motivation
  • Basic math
  • Verbal and written communication
  • Heavy lifting
  • Telephone etiquette
  • Visual communication
  • Complex Problem-solving
  • Salesmanship
  • Willingness to learn
  • Reliability and punctuality
  • Task prioritization
  • Quality assurance

Languages

Spanish
Professional Working

Timeline

Crew Member

Yoshinoya
11.2025 - Current

Construction Assistant

Eli’s Contractors
03.2024 - 02.2025

Service Crew Member

In-N-Out Burger
06.2023 - 09.2023

No Degree -

Abram Friedman Occupational Center
Fernando Pineda