Summary
Overview
Work History
Education
Skills
Timeline
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FERNANDO PRECIADO

Cancun

Summary

Experienced and versatile professional with over a decade of leadership in the travel and tourism industry. Proven track record in operations, sales, team development, and customer service. Strong communicator with deep operational knowledge, capable of identifying areas of opportunity and driving strategic improvements. Currently leading high-impact support teams at Vacation Express and ready to contribute at a broader level in Business or Training Development

Overview

19
19
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Contact Center Team Lead

Vacation Express
01.2021 - Current
  • Lead teams supporting internal agents and external clients.
  • Manage escalations and high-impact client resolutions.
  • Identify process gaps and propose solutions for customer satisfaction.
  • Coach and mentor team members for better performance.

Credit and Collections Manager

Infinity Luxury Travel
04.2019 - 07.2021
  • Oversaw credit &collections, accounts payable & receivable, and member service departments.
  • Streamlined communications to improve recovery and customer satisfaction.

Confirmations Manager

Expedia Local Experts
01.2017 - 04.2019
  • Coordinated destination-based transportation and service confirmations team.
  • My team also upsold local services including tours and car rentals.

Group Sales Supervisor

Best Day Travel
07.2012 - 01.2017
  • Achieved Top Producer status for 19 months in a row
  • Promoted from Sales Agent to Supervisor.
  • Completed supervisor training program.
  • Created and led the Group Sales Department.

Junior Sales Executive

Mayan Island
03.2006 - 10.2011
  • Optimized sales strategies by developing new market opportunities including big corporate entities which lead to a sustained product allocation. This gave me the opportunity to earn the prize as Junior Top Producer for 3 years in a row.

Education

Bachelor’s Degree - Touristic Management

Universidad Autónoma De Nuevo León (UANL)
01.2000 - 01.2004

Skills

  • Team Leadership & Personnel Management
  • Strategic Problem Solving
  • Business Development & Sales Strategy
  • Conflict Resolution & Crisis Management

Timeline

Contact Center Team Lead

Vacation Express
01.2021 - Current

Credit and Collections Manager

Infinity Luxury Travel
04.2019 - 07.2021

Confirmations Manager

Expedia Local Experts
01.2017 - 04.2019

Group Sales Supervisor

Best Day Travel
07.2012 - 01.2017

Junior Sales Executive

Mayan Island
03.2006 - 10.2011

Bachelor’s Degree - Touristic Management

Universidad Autónoma De Nuevo León (UANL)
01.2000 - 01.2004

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