Fernando Ramos
Middletown,NY
Summary
Results-driven managers bringing progressive background in fast food environments. Natural leader and problem-solver with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and achievement-oriented general manager bringing 9 years of marketing and leadership experience with special emphasis helping restaurants clientele. Effectively increases social media reach and client digital profile to catapult company forward with sustained growth. Articulate communicator, natural leader and organized manager.
Overview
27
27
years of professional experience
Work History
General Manager of Marketing
Mp Jervis Donuts
Port Jervis, NY
05.2012 - 10.2020
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Assessed marketing copy, art comps and final designs and compared with established specifications
- Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets and developing
Technician
Lyberty Pest Control
Middletown, NY
02.2009 - 05.2012
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Finalized work on building systems by completing basic carpentry and other finish work.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
- Installed new locks, door handles and door closers.
- Studied system requirements to order components and parts and perform acceptance tests.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Inspected fire extinguisher equipment on state-mandated schedule.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Removed dirt and lubricated machinery shafts, bearings and gears as part of regular maintenance.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
Store Manager
Sardinabrands
Middletown, NY
05.1994 - 08.2009
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
High School
Mexico City06.1986
Skills
- Time Management
- Team Recruiting and Hiring
- Product Promotion
- Product Development Budgeting
- Sales Forecasting
- Training and Onboarding
- Performance Evaluations
- Customer Buying Habits
- Complaint Resolution
- Staff Monitoring
- Customer Retention Strategies
- Conflict Resolution
- Decision Making
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
General Manager of Marketing
Mp Jervis Donuts
05.2012 - 10.2020
Technician
Lyberty Pest Control
02.2009 - 05.2012
Store Manager
Sardinabrands
05.1994 - 08.2009
High School Diploma -
High School
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