Fernando Rico
Houston,TX
Summary
Dynamic professional with a proven track record at PSC Group, excelling in customer service and problem resolution. Adept at multitasking and maintaining attention to detail, I foster positive relationships with clients while efficiently managing transactions. Committed to teamwork and adaptability, I consistently enhance customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Plumber's Assistant
ACSI
Pasadena, TX
05.2022 - 02.2024
- Supported plumbers with pipe fitting, fixture installation, and repair preparation.
- Organized tools, materials, and work areas for efficient daily plumbing operations.
- Assisted with measuring, cutting, and assembling pipes according to job specifications.
- Cleaned job sites and removed debris to maintain safe, orderly work conditions.
Switchman/loader/locomotive Operator
PSC Group
La Porte, TX
02.2024 - Current
- Processed cash, card, and digital transactions accurately at register.
- Greeted customers and provided courteous service during checkout.
- Scanned merchandise and verified prices to ensure correct purchases.
- Balanced register drawer and resolved basic payment discrepancies.
- Restocked front-end supplies and maintained organized checkout area.
- Assisted customers with product location and store questions.
- Handled returns, exchanges, and refunds following store procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier/stocker
Dirt Cheap
Pasadena, TX
10.2019 - 01.2022
- Processed cash, card, and digital transactions accurately at register.
- Greeted customers and provided courteous service during checkout.
- Scanned merchandise and verified prices to ensure correct purchases.
- Balanced register drawer and resolved basic payment discrepancies.
- Restocked front-end supplies and maintained organized checkout area.
- Assisted customers with product location and store questions.
- Handled returns, exchanges, and refunds following store procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
University of Houston
Houston, TXSkills
Teamwork and collaboration
Friendly, positive attitude
Customer service
Problem-solving
Attention to detail
Flexible and adaptable
Multitasking
Excellent communication
Calm under pressure
Decision-making
Problem resolution
Timeline
Switchman/loader/locomotive Operator
PSC Group
02.2024 - Current
Plumber's Assistant
ACSI
05.2022 - 02.2024
Cashier/stocker
Dirt Cheap
10.2019 - 01.2022
High School Diploma -
University of Houston