Fernando Rodriguez
Phoenix,AZ
Summary
- Trained 100+ new associates, coaching them on job functions, SOP guideline, and performance improvement, setting them up for success.
- Cross-trained in MCS and DM departments
- MCS Document Upload Project: Uploaded an average of 3–4 documents per unit from April to August, and processed 150 units each Saturday (average 600–800 documents) to support the document upload project.
- DM C2C: Assisted drivers and carriers with load-related issues, including cancellations, schedule delays, waybill numbers, and creating cases for loads.
- Conducted 10 retrainings, providing coaching and SOP guidance to improve individual performance and call handling.
- Language assistance: To drivers in Spanish, ensuring a seamless experience.
- Created a Quip training template to monitor new hire attendance, permissions, and training notes.
- Training Process Evaluation: Evaluated the new hire training curriculum by sit in on a class for three weeks, providing feedback and suggestions for improvements.
Overview
7
7
years of professional experience
Work History
Dispatch Operation Specialist
Amazon
Phoenix, Arizona
09.2023 - Current
- Providing outstanding carrier and driver experience, solutions through researching/deep diving, and problem-solving
- Provided language assistance to drivers, ensuring a seamless experience.
- Maintained accountability to team, drivers, and schedules while ensuring timely resolution.
- Utilized internal systems (FMC, YMS, SSP, DockMaster) to coordinated load acceptance, and equipment availability within the yard optimizing operational efficiency.
Forklift Operator
Allegiance Staffing (FBM)
Avondale, Arizona
10.2022 - 06.2023
- Memorize and organize materials based on common purchases, separating them by type for quicker retrieval, and continuously seek ways to streamline material handling and warehouse processes for improved efficiency without compromising quality.
- Reviewed customer purchase orders for accuracy and efficiently loaded materials onto vehicles, ensuring a smooth and timely pickup experience.
Fulfillment Specialist
Sam's Club
Phoenix, Arizona
02.2022 - 10.2022
- Fulfilled and packaged online customer orders with a focus on quality and accuracy, demonstrating a commitment to our customers’ loyalty.
- Enhancing efficiency while collaborating with team members to achieve daily operation goals and improve workflows.
Team Lead
Geodis Logistics
Phoenix, AZ
02.2018 - 12.2021
- Managed and oversaw production areas to ensure the achievement of daily goals, fostering a culture of ownership and accountability among team members.
- Communicated effectively with the team to assess needs and demands, ensuring alignment with production goals and operational needs.
- Enforced best practices to earn trust and ensure a safe and productive work environment, demonstrating a commitment to the highest standards of performance.
- Established collaborative communication across all departments, leading to improved workflow and the achievement of high operational standards.
Education
Certificate of Completion - Certified Bookkeeping & Enrolled Agent
Maricopa Community Colleges, Phoenix College
Phoenix, AZ12-2024
Certificate of Completion - Accounting
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05.2023
High School Diploma -
Central High School
Phoenix, AZ05-2016
Skills
- Proficient in MS Excel & SQL
- Logistics experience (5 years)
- Team lead experience of 3 years
- Process improvements
- Team management experience
- Performance improvements
- Skilled in developing and maintaining productive relationships to earn trust
Languages
Spanish
Native/ Bilingual
Timeline
Dispatch Operation Specialist
Amazon
09.2023 - Current
Forklift Operator
Allegiance Staffing (FBM)
10.2022 - 06.2023
Fulfillment Specialist
Sam's Club
02.2022 - 10.2022
Team Lead
Geodis Logistics
02.2018 - 12.2021
Certificate of Completion - Certified Bookkeeping & Enrolled Agent
Maricopa Community Colleges, Phoenix College
Certificate of Completion - Accounting
Maricopa Community Colleges, Phoenix College
High School Diploma -
Central High School
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