Fernando Rodriguez
Houston
Summary
Results-driven professional pursuing a new leadership role. Demonstrates strong focus on team collaboration and achieving results. Skilled in strategic planning, customer service, team unity, and effective communication. Known for reliability and adaptability in dynamic environments.
Overview
10
10
years of professional experience
Work History
Mobile Department Lead
Marketsource
07.2024 - 04.2025
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
- Led and trained various new hires and assimilated into our successful work environment and culture.
- Consistently hit our threshold goals for a high volume store
- Created a culture where we created a consistent clientele that enhanced our business
Retail Sales Representative
MarketSource
09.2018 - 07.2024
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Traveled to different stores to ensure store production didn't drop.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
- Increased the presence of our Target Tech brand inside our client's store.
- Adapted selling approach based on individual customer needs for a tailored shopping experience that encouraged loyalty.
- Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
- Trained new employees on company policies, sales techniques, and product information for seamless staff integration.
Shift Assistant Manager
El Jardin Restaurant
06.2017 - 08.2018
- Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
- Ensured safety protocols were consistently followed, contributing to a safe working environment for all staff members.
- Enhanced communication between team members with regular meetings and clear expectations for each shift.
- Identified areas for improvement within the team, providing constructive feedback and coaching as necessary.
- Collaborated with other Shift Assistants to create consistent standards across all shifts.
- Streamlined processes, resulting in faster service times and increased customer satisfaction.
- Worked closely with management to develop strategies for improving overall store performance through effective resource allocation and targeted initiatives.
- Maintained cleanliness standards throughout the establishment by enforcing company policies on sanitation practices among staff members during shifts.
- Supported management with employee scheduling, balancing workload and minimizing overtime expenses.
Bartender
El Jardin Restaurant
07.2015 - 07.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
Bachelor of Arts - Communication
University of Houston
Houston, TX08-2022
Skills
- Positive and professional
- Exceptional customer service
- Professional Appearance
- Regulatory Compliance
- POS operation
- Bilingual
- Staff training
- Proficient in Word and Excel
- Organizational growth
- Multitasking strength
- Prioritization skills
- Problem-solving
- Customer engagement
- Flexible schedule
Accomplishments
- Managed team of 4 personnel in the designated Target Tech store.
- Was selected to be a part of Aspire Mentorship Program
- As a Retail Sales Representative was consistently both Max value and highly productive.
- As an MDL had store as highly productive/productive.
Languages
English
Professional
Spanish
Professional
Aspire Program Award
Was selected as an Aspire Program nominee. Was selected to be part of the mentorship program designed to improve leadership and soft skills.
Interests
My Interests outside of work are
- Music
- Gym Workouts
- Playing Basketball
- Sports (Football, Basketball, MMA)
- Reading
- Thrifting
- Eating and Trying New Places
Timeline
Mobile Department Lead
Marketsource
07.2024 - 04.2025
Retail Sales Representative
MarketSource
09.2018 - 07.2024
Shift Assistant Manager
El Jardin Restaurant
06.2017 - 08.2018
Bartender
El Jardin Restaurant
07.2015 - 07.2017
Bachelor of Arts - Communication
University of Houston
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