Your Name
Albany,CA
Summary
Experienced Server with a solid background in hospitality, management, and food service. Offers an excellent track record of tackling various tasks to support the kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
9
9
years of professional experience
Work History
Server/ Manager
Passione Emporio
Berkeley, California
09.2023 - Current
- 3rd Party service manager
- Oversaw daily operations of server staff and maintained service standards.
- Coordinated training programs for new servers to enhance team performance.
- Managed scheduling and staffing to ensure adequate coverage during peak hours.
- Trained team on menu items and promoted upselling techniques effectively.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Implemented inventory management practices for supplies and equipment control.
- Developed standard operating procedures for efficient service delivery.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Collected cash sales from employees to properly tip each server after shift.
- VerifIed and confirmed staff schedules to properly cover shifts.
Server/ Expo
Sellands Market Cafe
Sacramento, CA
03.2021 - 01.2023
- Provided exceptional service to a high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Assistant Manager
Yogurt Yazzle
Sacramento, CA
01.2017 - 12.2018
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels, and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads, and production personnel.
Delivery Driver
Dominos Pizza Inc.
Sacramento, CA
02.2019 - 03.2020
- Handled merchandise in accordance with product handling standards.
- Transported and safely delivered items to prevent damage or loss.
- Handled customer service complaints with the utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Delivered rush merchandise on tight schedules to meet customer targets.
Education
High School Diploma -
Rio Americano High School
Sacramento, CA06.2018
Emergency Medical Technology
American River College
Sacramento, CAAssociate of Science - Philosophy
Berkeley City College
Berkeley06-2025
Skills
- 3rd party service management
- Inventory management
- Employee training
- Point of Sale Management
- Food Inspection
- Dining Customer Service
- High-Volume Dining
- Point of Sale (POS) System Operations
- Liquor, Wine, and Food Service
- Menu Memorization
- Product and Service Knowledge
- Special Dietary Requirements
- Menu knowledge
- Food safety understanding
Timeline
Server/ Manager
Passione Emporio
09.2023 - Current
Server/ Expo
Sellands Market Cafe
03.2021 - 01.2023
Delivery Driver
Dominos Pizza Inc.
02.2019 - 03.2020
Assistant Manager
Yogurt Yazzle
01.2017 - 12.2018
High School Diploma -
Rio Americano High School
Emergency Medical Technology
American River College
Associate of Science - Philosophy
Berkeley City College
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