Fernando Rodriguez Diaz

Sales Associate

Fox Valley Auto Group

10.2006 - Current

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Coordinated sales promotions and events to drive store traffic and increase sales volume.
Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Built customer loyalty and retention by delivering excellent shopping experiences.