Fernando Rosa
Cleveland
Summary
Dynamic operations manager with a proven track record, excelling in team leadership and complex problem-solving. Enhanced customer satisfaction through strategic planning and effective shift scheduling. Recognized for empowering staff and driving performance improvements, fostering a culture of accountability and operational excellence.
Overview
15
15
years of professional experience
Work History
Manager
Ever Ready Products
07.2024 - 09.2025
- Learned company policies and procedures to ensure compliance and efficiency.
- Contributed to problem-solving initiatives for improved service delivery.
- Adapted quickly to changing tasks and priorities in fast-paced environment.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained accurate records and documentation for operational processes.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted team with daily operations and workflow management.
Operations Manager/Driver
FedEx
10.2010 - 03.2024
- Coordinated training sessions for staff to improve skill sets and workflow adherence.
- Developed schedules for team members, optimizing resource allocation and workload distribution.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented standard operating procedures to maintain quality control and compliance standards.
- Analyzed operational data to identify trends and recommend process improvements.
- Resolved operational challenges through proactive problem-solving and strategic planning initiatives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Fort Myers High
Fort Myers, FL06.1997
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Goal setting
- Complex Problem-solving
- Relationship building
- Operations management
- Shift scheduling
Timeline
Manager
Ever Ready Products
07.2024 - 09.2025
Operations Manager/Driver
FedEx
10.2010 - 03.2024
High School Diploma -
Fort Myers High
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