Cynthia Navarro

Recruiting and Operations as senior member of team. Full Desk Recruiter focused in Sales Leadership, Management, Accounting and Human Resource roles. Key contact for all Sales and client development. Responsible for training Entry Level Recruiters.

• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw daily operations across multiple staff members, ensuring seamless coordination and efficient execution of tasks.
• Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
• Collaborated with senior management to develop and execute long-term company goals and objectives.
• Mentored and coached team members to foster productive and engaging work environment.
• Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.

• Developed targeted candidate sourcing strategies to meet diverse client staffing requirements.
• Facilitated onboarding processes to ensure smooth integration of new hires into company culture.
• Maintained applicant tracking system to streamline recruitment workflows and improve efficiency.
• Executed market research to identify emerging talent trends and inform recruitment strategies.
• Collaborated with stakeholders to understand hiring needs and align recruitment efforts accordingly.
• Organized and scheduled interviews between hiring managers and potential candidates.
• Screened resumes to identify qualified candidates based on job specifications and requirements.
• Utilized social media platforms to promote job openings and attract a wider candidate pool.
• Enhanced candidate experience by providing timely communication throughout the recruitment process.
• Trained clients on effective interviewing techniques to improve selection outcomes.
• Assisted in creating job descriptions that accurately reflect role expectations and requirements.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Coordinated schedules to arrange management interviews with applicants.
• Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
• Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.

Managed two senior recruiters, responsible for new sales and client development. Specialized in Low Voltage Industry, including, Cable, Audio Visual, Fire, CCTV and Electricians. Responsible for providing staffing solutions to clients in these areas, including, branch budgets, ageing and troubleshooting. Project Manager for multiple client’s large projects regarding recruiting, staffing, interviewing, and vetting of all candidates. Created success by growing placements from 15 to 50 plus on a weekly basis, changed direction of short-term placements to 96% long-term placements. Branch was profitable, Increasing Sales from $1.4 M to $4M in first year.

Led, developed and managed 3 branch offices. Responsible for client sales and maintaining client partnerships. Developed and implemented training and coaching for Recruiters, Sales and Managers. Maintained financials and forecasts including reports and budgets. Monitored company profitability and efficiencies of resources to ensure functionality and competitiveness.

• Developed and implemented training programs to enhance staff skills and improve sales performance.
• Facilitated regular team meetings to foster communication and align on branch objectives.
• Conducted performance reviews to identify areas for improvement and set individual goals.
• Established strong relationships with key clients to drive repeat business and referrals.
• Streamlined operational processes to enhance efficiency and reduce operational costs.
• Led recruitment efforts to attract and hire top talent for the branch.
• Analyzed market trends to develop strategies that boosted competitive positioning.
• Coordinated marketing initiatives to increase branch visibility and customer engagement.
• Implemented customer feedback systems to gather insights and improve service offerings.
• Managed budgets effectively to ensure financial goals were met without compromising quality.
• Resolved customer complaints promptly to maintain high satisfaction levels.
• Promoted a culture of teamwork and collaboration to enhance branch morale and productivity.
• Evaluated branch performance metrics to identify growth opportunities and areas needing attention.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

Full desk direct hire recruiting. Managed team of Recruiters. Responsible for hiring, training and developing. Job focus included Human Resources, Office Services, Sales and Marketing.

• Developed and executed internal communication strategies to enhance employee engagement and organizational alignment.
• Facilitated training and development support initiatives to improve communication skills across various departments.
• Designed and implemented employee feedback programs to gather insights on workplace satisfaction and improvement areas.
• Managed crisis communication planning to ensure timely and effective messaging during organizational changes.
• Responsible for managing simultaneous projects including but not limited to hiring, training, sales & marketing, employee relations and event planning.
  Key player in winning bid for large multimillion-dollar contracts, including USAA and Phoenix acquisition.
• Recruited several high-level executives, including Directors, Executive Chefs and Sales.
• Catalyst for identifying new company dress code, policy and procedures.
• Worked closely with Corporate Attorney identifying opportunity for protection in areas of Human Resources and positioning.
• Project Manager for complete overhaul of company’s marketing efforts, rebranded logo, marketing materials and website. Led efforts to research and purchase computer package that took antiquated, manual and inconsistent process to efficient and streamlined functionality.
• Coordinated and responsible for details related to Tradeshow and Conference participation.