Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Fernando Suarez

Albuquerque,NM

Summary

Dynamic Shift Lead Manager at Burger King with proven expertise in team leadership and operational efficiency. Skilled in staff training and conflict resolution, I enhanced customer satisfaction and streamlined inventory management. Recognized for developing strategies that improved productivity and fostered a motivated team environment. Punctual and reliable, I excel in fast-paced settings. Resourceful Shift Lead Manager known for high productivity and efficient task completion. Possess specialized skills in team leadership and operational management.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Shift Lead Manager

Burger King
Albuquerque, NM
05.2024 - 07.2025
  • Supervised daily operations to ensure smooth workflow and service quality.
  • Trained new team members on procedures and customer service standards.
  • Managed inventory levels and restocked supplies as needed during shifts.
  • Coordinated staff schedules to optimize coverage during peak hours.
  • Assisted in resolving customer complaints to enhance satisfaction and loyalty.
  • Maintained cleanliness and organization of dining and food preparation areas.
  • Enforced safety and health regulations to protect staff and customers.
  • Conducted regular team meetings to discuss goals and improve communication.
  • Trained new employees on procedures, policies, and job functions.
  • Ensured proper stock levels were maintained throughout the shift.
  • Addressed any issues or concerns raised by staff during shifts.
  • Reinforced rules to promote superior employee performance.
  • Adhered to all health and safety guidelines while managing the shift.
  • Managed daily shift operations, including scheduling and assigning team members to specific tasks.
  • Assisted in the development of short-term goals for each shift.
  • Developed strategies to improve operational efficiency and productivity.
  • Provided feedback to team members on their performance levels.
  • Inspected equipment before use to ensure it was functioning properly.
  • Enforced company policies and procedures in a consistent manner.
  • Taught staff upselling techniques to meet revenue targets.
  • Kept up to date with changes in industry regulations and best practices.
  • Coached employees on interactions with customers to drive exceptional service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Managed schedules accepted time off requests and maintained coverage for shifts.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Observed and monitored utilization of equipment.
  • Prepared reports detailing shift activity and presented them to management.
  • Organized workflow by studying production schedules and estimating worker hour requirements.
  • Analyzed sales data to identify trends and opportunities for growth.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Helped employees accomplish tasks during peak periods.

Stocker

Target
Albuquerque, NM
04.2024 - 07.2024
  • Maintained organized displays and ensured stock levels were adequate.
  • Organized stock shelves to maintain product visibility and accessibility.
  • Assisted customers in locating items throughout the store.
  • Ensured cleanliness and orderliness of stock areas and aisles.
  • Collaborated with team members to efficiently restock merchandise.
  • Operated equipment for moving heavy items without injury.
  • Sorted and labeled products accurately for easy identification.
  • Responded to customer inquiries with helpful information about products.
  • Stocked shelves with newly arrived products.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Lifted materials of varied weights on regular basis.
  • Faced products on shelves and displays to meet company policies.
  • Maintained a neat, clean and orderly warehouse environment at all times.
  • Provided customer service by answering questions about product location, price and availability.
  • Organized storage areas for efficient use of space.
  • Arranged merchandise in an attractive manner to promote sales.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Ensured that all products were labeled properly before stocking the shelves.
  • Removed outdated products from shelves in accordance with company policy.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Maintained accurate inventory records through manual systems and and or computerized databases.

Education

High School Diploma -

Technology Leadership
Albuquerque, NM
05-2025

Skills

  • Customer service
  • Team leadership
  • Staff training
  • Inventory management
  • Operational efficiency
  • Conflict resolution
  • Time management
  • Effective communication
  • Team motivation
  • Operations management
  • Staff scheduling
  • Employee training
  • Schedule management
  • Staff training and onboarding
  • Shift checklists
  • Punctual and reliable
  • Accurate money handling
  • Flexible schedule
  • Problem-solving

Certification

  • ServSafe Certification

Languages

English
Full Professional
Spanish
Professional

Affiliations

  • I am a very friendly individual, I take kindly to others.
  • I like to make everyone feel comfortable, safe and useful.

References

References available upon request.

Timeline

Shift Lead Manager

Burger King
05.2024 - 07.2025

Stocker

Target
04.2024 - 07.2024

High School Diploma -

Technology Leadership

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Fernando Suarez