FERNANDO TELLO

In my capacity as a Car Internet Sales Advisor at Beaver Toyota, I played a crucial role in cultivating customer engagement and driving notable sales growth. My responsibilities involved proactive outreach to potential customers expressing interest online, utilizing a multi-channel approach that included phone calls, text messages, emails, and live video calls.

A distinctive aspect of my role was the adept handling of objections and negotiations. Through effective communication and skilled interpersonal interactions, I addressed customer concerns, resolved objections, and successfully negotiated deals, contributing to a streamlined sales process and fostering positive customer relationships.

• Conducted product demonstrations, showcasing features and benefits tailored to individual customer needs.
• in my inaugural year as a Toyota Sales Advisor I was awarded Toyota Pros ranked nationally across all toyota stores
• Maintained accurate records of client interactions within the CRM system for better tracking and analysis.
• Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
• Developed in person sales skills that lead to constant customer referrals
• Leveraged social media channels effectively to engage with prospects, generate leads, and build brand awareness within target markets.
• Efficient in Drive centric (CRM) learned how to navigate and maximize my book of business.
• Managed leads efficiently, ensuring timely follow-ups and increased lead conversion rates.

In the capacity of a Licensed Sales Agent, my responsibilities involve proactively engaging in cold calling initiatives to present and educate clients on the significance of auto and home insurance. I specialize in guiding individuals through the distinctive features of our insurance products, emphasizing the critical importance of securing comprehensive coverage. My commitment extends to maintaining an organized book of business, ensuring regular communication with existing clients, and diligently following up with prospective customers. Held daily meetings, these meetings serve as a platform for managing data, ensuring a cohesive understanding of business objectives, and fostering a collaborative approach within the team. Adapting to the dynamic demands of the business, I meticulously adjust strategies and priorities to optimize overall performance and achieve collective goals

• Top producing agent, ranking top 5% amongst peers
• Consistently exceeded agency goals, while maintaining 98% client satisfaction rate
• Hunted high volumes of inbound/outbound calls to deliver a successful sales process to increase production
• Analyzed customer needs while presenting comprehensive solutions
• Engaged customers using various selling/follow-up techniques to increase closing ratio in a fast-paced, dynamic environment
• Demonstrated integrity by quoting and binding all clients accurately, and efficiently.
• Calculated premiums and established payment methods for sales.
• Created sources for continuous client referrals within community and with businesses using extensive networking skills.

In my role, I played a central part in our customer engagement efforts. I proactively reached out to potential customers who either sought more information or had submitted credit applications. Simultaneously, I efficiently managed incoming calls, addressing inquiries about the vehicle purchase process and providing assistance to individuals looking to sell their vehicles. Held Team huddles reviewing previous days sales metrics providing feedback to sales associates and overseeing employee performance, corrected problems, and increased efficiency to maintain productivity targets.

• Worked with systems such as Total CX mobile as well as Salesforce to navigate through customer data base and respond to leads and generate traffic
• Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
• Promoted to Supervisor within 6 months of hire due to exceptional sales achievements and customer service
• Consistently ranked #1 Sales Associate out of 400 peers in district
• Trained, managed and developed team of 15 associates to rank top 8% in district
• Handled inbound sales leads and generated follow-ups for prospective clients.
• Worked from home and maintained a professional environment where business could be conducted without jeopardizing customer sensitive information

• Exceeded sales goals by marketing and promoting products to new/existing clients
• Identified customer needs to sell appropriate services/products.

• Analyzed and engaged in quality customer interactions to introduce new products by identifying and satisfying customer needs
• Exceeded all sales goals while upselling additional equipment, warranties and insurance products.